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Job Overview
Employment Type
Full-time
Work Schedule
Day Shifts
Weekend Shifts
Split Shifts
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
friendly work environment
Job Description
The Bell Tower Hotel is a well-established hospitality destination located in a prime area, known for its commitment to delivering exceptional guest experiences. Catering to travelers and tourists, this hotel combines comfort, convenience, and excellent service to ensure every guest feels welcomed and valued throughout their stay. With a focus on maintaining a high standard of hospitality, the hotel prides itself on a warm, friendly environment that promotes satisfaction and repeat visits.
Currently, The Bell Tower Hotel is seeking a dedicated full-time Front Desk Clerk to join their dynamic team. This role is critical as it represents the f... Show More
Currently, The Bell Tower Hotel is seeking a dedicated full-time Front Desk Clerk to join their dynamic team. This role is critical as it represents the f... Show More
Job Requirements
- Availability on weekends and holidays
- Ability to stand and move around continuously
- Strong communication skills
- Proficiency in using phone, fax, computer systems and programs
- Ability to handle stressful situations with tact and diplomacy
- Neat, clean and well-groomed appearance
- Basic mathematical skills
Job Qualifications
- High school diploma preferred
- Prior hotel front desk experience preferred
- Additional language skills preferred
- Knowledge of the Ann Arbor and surrounding area is a plus
Job Duties
- Checking guests in and out
- Basic mathematical skills and use of calculator to make calculations without error
- Ability to stand and move around continuously
- Making reservations, data entry and attention to detail
- Ability to use phone, computer copy/fax and computer systems and programs
- Ability to remain calm in high volume, high stress situations and respond with patience, tact, diplomacy and kindness to defuse anger and resolve conflicts
- Must maintain a neat, clean and well-groomed appearance
- Exceptional customer service with friendly, sincere and positive attitude and a smile
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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