Front Desk

PCC Medical Holding, LLC, also known as Physician Care Centers, is a dynamic and rapidly expanding healthcare organization with primary medical offices located across several states including Florida, Georgia, South Carolina, and Texas. The company specializes primarily in family medicine with a strong commitment to serving the Medicare population. With an extensive network of over 50 clinics, more than 90 healthcare providers, and a workforce of approximately 500 employees, PCC Medical Holding is dedicated to delivering high-quality and compassionate medical care to its diverse patient base. The company culture emphasizes intentional kindness, respect, and empathy, fostering an environment where leadership exemplifies the core values through teaching and coaching.

The Front Desk position at PCC Medical Holding is a vital role that serves as the first point of contact between patients and the healthcare provider. This administrative and clerical role requires an individual highly skilled at managing patient flow, scheduling appointments, and ensuring patients have a smooth and welcoming experience upon entering the clinic. The Front Desk associate is responsible for greeting patients both in person and on the phone, answering inquiries, managing patient files and records, verifying insurance details, and coordinating referrals. This position demands excellent organizational, communication, and customer service skills, along with the ability to work efficiently in a fast-paced medical setting. Front Desk associates play a critical role in optimizing patient satisfaction and operational efficiency by keeping appointments on schedule and maintaining accurate, confidential patient information.

Working at PCC Medical Holding provides an opportunity to be part of a company that values both patient care excellence and a supportive workplace culture. Employees are encouraged to work collaboratively and demonstrate kindness and respect to colleagues and patients alike. The Office Manager oversees this position, ensuring the Front Desk associates are supported and empowered to contribute effectively to the organization's mission of promoting healthier and more enjoyable lives for its patients. This is a full-time role that requires the ability to manage various administrative tasks and interact professionally with patients, providers, and healthcare team members, making a meaningful impact in the clinic’s daily operations.