Front Desk

Eau Claire, WI, USA|

Job Overview

Compensation

Hourly

Range $13.75 - $17.50

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and Development

Paid holidays

Job Description

Our company operates a well-established hotel that is committed to delivering exceptional hospitality services to every guest we welcome. Our mission revolves around providing memorable experiences by combining comfort, convenience, and customer satisfaction in a warm and welcoming environment. Our team is composed of passionate hospitality professionals who are dedicated to ensuring that each guest feels valued and well cared for throughout their stay. We emphasize not only the quality of our accommodations but also the attentiveness and professionalism of our staff. We strive to maintain a safe, clean, and enjoyable atmosphere for all visitors, making our hotel a preferred choice for travelers seeking both leisure and business accommodations.

We are currently hiring a Guest Service Representative to join our dynamic front-desk team. This position is vital in representing our brand and enhancing guest satisfaction from the moment of their arrival until departure. The Guest Service Representative is responsible for greeting and registering guests, managing reservations, and providing concierge services. This role requires someone who thrives in a fast-paced environment and possesses a strong commitment to excellent customer service. The ideal candidate should have excellent communication skills, be detail-oriented, and capable of multitasking effectively under pressure.

The responsibilities also include handling guest complaints tactfully, maintaining confidentiality, and ensuring compliance with all safety and security policies. Our Guest Service Representatives play a key role in promoting guest loyalty by using persuasive selling techniques to maximize room revenue and occupancy. Additionally, this position involves managing financial transactions, operating hotel phone systems and reservation software, and collaborating with other departments to ensure room readiness and timely repairs.

This is a full-time, on-site position offering a competitive salary in the hospitality industry. The role demands a positive attitude, professional appearance, and a proactive approach to problem-solving. Training is provided in key areas such as security, alcohol handling, health, and safety to equip all team members with the skills necessary to perform their duties confidently.

Job Requirements

High school diploma or equivalent
Previous customer service or hotel experience preferred
Positive and upbeat personality
Ability to maintain professional appearance and demeanor
Ability to maintain confidentiality
Detail-oriented and capable of multitasking
Effective communication skills
Basic math proficiency
Ability to implement safety and security procedures
Willingness to complete training in security, alcohol, health, and safety
Ability to work collaboratively with other departments
Basic computer operation skills including Microsoft Office
Ability to assist in training new staff
Flexibility to perform other duties as assigned

Job Qualifications

High school diploma or equivalent
Previous experience in hotel front desk or customer service preferred
Proficient in basic math and understanding financial information
Good communication and interpersonal skills
Ability to multitask and solve problems effectively
Basic knowledge of Microsoft Office suite
Understanding of hotel products and services such as food and beverage and recreation

Job Duties

Greet guests and perform guest registrations
Manage and modify reservations
Handle hotel operator and concierge duties
Resolve guest complaints professionally and courteously
Process guest transactions including balance reports, cash control, and deposits
Use persuasive selling techniques to promote rooms and marketing programs
Maintain key control and process lost and found items