Front Desk

MainStay Suites Auburn Hills is a well-established hotel under the Choice Hotels extended stay brand, known for providing excellent accommodations and services to extended stay guests. The location is part of Gulf Coast Hotel Management, Inc., a dynamic and growing company that prides itself on fostering a supportive and friendly work environment. Gulf Coast Hotel Management is dedicated to the professional growth, development, and advancement of its team members, making it more than just a workplace. They emphasize a culture of integrity, respect, and exceptional customer service, creating a positive atmosphere for both employees and guests.

As a Guest Service Representative at MainStay Suites Auburn Hills, you will be the welcoming face of the hotel. This role is critical in ensuring that every guest feels valued and enjoys an outstanding experience from the moment they step into the hotel until their departure. The Guest Service Representative will handle a variety of responsibilities including checking guests in and out, managing reservations, and addressing any guest concerns or issues with professionalism and a positive attitude. This position demands strong communication skills, honesty, integrity, and a genuine dedication to providing superior customer service.

In this role, you will be part of a team committed to maintaining the high standards of the Choice Hotels brand while contributing to the hotel’s overall success. The Guest Service Representative is expected to be professional, attentive, and efficient, ensuring guests’ needs are met promptly and courteously. This position also offers an excellent opportunity for individuals looking to build a career in the hospitality industry, with the support of a leading hotel management company that values its associates' growth and satisfaction.

MainStay Suites and Gulf Coast Hotel Management provide a comprehensive benefits package for their team members, including health and dental insurance for full-time associates, 401(k) plans with employer matching, paid time off, holiday pay, and several employee assistance and discount programs. This benefit-rich environment complements the company’s commitment to creating not just jobs but meaningful career paths for its employees. If you are passionate about hospitality and customer service and seek to work in a friendly yet professional setting, the Guest Service Representative role at MainStay Suites Auburn Hills is an excellent opportunity to pursue.