Front Desk

Courtyard by Marriott is a globally recognized hotel brand under Marriott International, known for catering specifically to business travelers and providing a welcoming environment tailored for both work and relaxation. Marriott International is renowned for its commitment to quality, customer service, and fostering a diverse and inclusive workplace. The Courtyard brand exemplifies Marriott's dedication to innovation and guest satisfaction with thoughtfully designed spaces and services that empower guests during their stay. Situated at 140 E Shaw Ave, Fresno, California, the Courtyard hotel is looking for passionate individuals to join its team in a part-time, non-management capacity, primarily during the evening shift. The pay rate for this position is $18.30 per hour, reflecting the commitment to offering competitive compensation for quality service.

The role of Guest Experience Specialist is integral to the overall guest experience, going beyond the traditional duties of front desk operations. This position focuses on creating memorable, unique, and seamless experiences for every guest. Instead of just facilitating check-ins and check-outs, the Guest Experience Specialist takes proactive steps to make guests feel valued and cared for throughout their entire stay. The position requires moving throughout the hotel to respond promptly to various operational needs and guest requests, emphasizing a "guest first" mindset that ensures every interaction contributes to a positive, lasting impression.

Guest Experience Specialists are empowered to take ownership of the guest experience in the main areas of the hotel. Their tasks include processing operational requirements, managing reports, delivering quality meals, and providing helpful information about local attractions and amenities. They act as ambassadors for the hotel, making routine transactions feel personal and engaging. This role demands physical activity, with specialists expected to be on their feet for extended periods, capable of standing, sitting, or walking as necessary, and performing physical tasks including lifting, carrying, and moving objects weighing up to 25 pounds. The role also involves activities that require bending, twisting, pulling, and stooping.

Success in this position depends on adherence to company policies, maintaining confidentiality, and protecting company assets. Maintaining a professional appearance and communication style is essential to reflect Courtyard's high standards of guest service and brand integrity. The Guest Experience Specialist must be adaptable, hands-on, and committed to delivering quality service consistently.

While prior work or supervisory experience is not required, a high school diploma or GED equivalent is preferred. No specific licenses or certifications are necessary, making this an excellent entry point for individuals seeking to develop a career in hospitality. Marriott International is dedicated to cultivating a diverse workforce and an inclusive work environment, welcoming applicants from all backgrounds and ensuring equal employment opportunities.

At Courtyard, the culture embraces the unique talents, backgrounds, and experiences of its associates, recognizing that its greatest strength is the diversity and richness of its team. The company actively promotes non-discrimination based on any protected status including disability, veteran status, and any other legally protected categories. As part of the Marriott International family, Courtyard offers a workplace where individuals can do their best work, begin their purpose, belong to an amazing global team, and become the best version of themselves. This part-time evening shift role represents an opportunity to engage with guests meaningfully, work within a motivated team, and grow professionally within a prestigious hospitality brand.