Front Desk

This job opportunity is with a reputable hotel seeking a dedicated Front Office Manager to supervise their front desk operations. With a focus on providing exceptional guest services, this employer is committed to maintaining a smooth and efficient hotel environment. The position offers a pay rate of $18 per hour and requires availability for the 3:00pm - 11:00pm shift, including weekends. Though medical, vision, dental, and 401(k) retirement benefits are not currently offered, employees enjoy vacation and sick pay, as well as monthly employee recognition programs. This employer values a friendly and professional front office team who understand the importance of guest satisfaction and operational efficiency.

The role of the Front Office Manager involves overseeing the Guest Service Representatives who are the pivotal point of contact for guests. This position is crucial in ensuring guests have an outstanding experience from the moment they check in until their departure. The Front Office Manager must possess a positive and upbeat personality, demonstrate superior customer service skills, and maintain professionalism at all times. The responsibilities include managing registration, handling guest inquiries and complaints with courtesy and competence, communicating effectively with guests and internal departments, and ensuring confidentiality at all times.

The Front Office Manager is responsible for various operational aspects, such as processing reports, balancing cash and deposits, operating Property Management Systems, and maintaining key control procedures. Collaboration with housekeeping and maintenance ensures timely room repairs and accurate room statuses. The position also involves using persuasive selling techniques to maximize room occupancy and promote marketing initiatives.

Safety and compliance are paramount, as the manager needs to complete all required training in security, alcohol service, health, and safety, following OSHA and other regulatory guidelines. The ability to multi-task and problem-solve is essential, along with performing basic financial calculations and understanding policies related to reservations and cancellations.

The candidate is expected to assist in training new staff and foster a positive work environment that encourages teamwork and high morale. A strong understanding of hotel products and services, including food and beverage options and recreational facilities, is necessary to provide comprehensive guest assistance. This Front Office Manager role is integral to the hotel's commitment to delivering memorable guest experiences and maintaining seamless operations.