Front Desk

Burbank, CA, USA|

Job Overview

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Retirement Plan

Training and Development

Positive work environment

Job Description

Our company is a distinguished player in the hospitality industry, operating with a strong commitment to delivering exceptional guest experiences. As a reputable hotel, we pride ourselves on offering comfortable accommodations combined with outstanding customer service. Our establishment fosters a welcoming environment where guests feel valued from the moment they arrive until the conclusion of their stay. We maintain high standards not only in our facilities but also in the professionalism and dedication of our staff.\n\nThe Guest Service Representative role is an essential part of our operations, acting as the front-line ambassador for our hospitality services. This position reports directly to the General Manager and plays a critical role in greeting and registering guests, ensuring that their experience is seamless and enjoyable. Guest Service Representatives are responsible for managing reservations, providing concierge services, and handling guest accounts at checkout. The role demands strong interpersonal skills to deliver attentive, courteous, and efficient service throughout the guests' stay.\n\nThis full-time position encompasses a spectrum of duties that include managing reservations, handling guest complaints with professionalism, and providing information about hotel policies and services such as food, beverage, and recreational activities. Our ideal candidate possesses a positive and upbeat personality, is detail-oriented, capable of multitasking, and demonstrates problem-solving abilities when interacting with guests and colleagues. They maintain the highest level of confidentiality, uphold safety and security protocols strictly, and actively participate in creating a positive work atmosphere. Proficiency in basic operations, including the use of computer equipment and software, is essential. This role is designed for individuals seeking growth within the hospitality sector and who aim to contribute meaningfully to a team focused on excellence in guest satisfaction. Maintaining professionalism in appearance and demeanor underscores the commitment to embodying our brand values during every interaction. This position is an excellent opportunity to build a career in hotel management with comprehensive insight into front desk operations and customer service best practices.

Job Requirements

high school diploma or equivalent
prior experience in a customer-facing role preferred
excellent verbal and written communication skills
ability to manage multiple tasks efficiently
basic mathematical ability
fundamental knowledge of computer operations
adherence to safety and confidentiality standards
willingness to work flexible shifts including weekends and holidays

Job Qualifications

high school diploma or equivalent
previous experience in hospitality or customer service preferred
strong communication and interpersonal skills
ability to multitask and solve problems effectively
basic math skills and financial literacy
proficiency with computer systems and Microsoft Office
knowledge of hotel policies and procedures
ability to maintain confidentiality and professionalism
familiarity with safety and loss prevention practices

Job Duties

greet guests and register them efficiently
make and modify reservations
perform hotel operator and concierge duties
provide courteous and attentive service before and during guest stay
settle guest accounts upon check-out
handle and resolve guest complaints professionally
use persuasive selling techniques to promote rooms and marketing programs
carry out front desk responsibilities including balancing reports and cash control
operate phone systems and basic office equipment
ensure key control and lost and found processing
assist in training new staff
maintain communication via shift logbook and reports
collaborate with other departments to update room status and repairs
implement safety, security, and company policies
participate in creating a positive work environment
perform other assigned duties