Front Desk

Canyon Lake, CA, USA|Onsite

Job Overview

Employment Type

Part-time

Hourly

Compensation

Hourly

Exact $19.00

Work Schedule

Rotating Shifts

Day Shifts

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Retirement Plan

Paid holidays

Vacation and sick time off

Employee discounts on cannabis products

Opportunities for growth within the company

Job Description

Higher Ground is a locally compliant cannabis dispensary renowned for its commitment to providing affordable and high-quality cannabis products while uplifting local communities. The company is deeply rooted in fostering positive community engagement and prioritizes accessibility, quality, and responsible cannabis use. As an advocate for nature and outdoor adventures, Higher Ground embraces creativity, authenticity, and responsible cannabis use, cultivating a community of outdoor enthusiasts who celebrate their journeys and lifestyle. The dispensary operates under California cannabis regulations and aims to set industry standards by maintaining strict compliance with regulatory requirements and customer safety protocols.

The Front Desk position at Higher Ground serves as the vital first contact point for customers, ensuring a welcoming, professional, and efficient dispensary experience. This role demands exemplary customer service skills, meticulous attention to detail, and a commitment to learning and adhering to California's complex cannabis regulations. Front Desk personnel are tasked with greeting customers warmly, verifying their government-issued identifications to ensure legal age compliance, managing the customer check-in and flow process, and supporting operational and administrative functions to maintain the dispensary's seamless operations.

Employment in this role is hourly at a rate of $19.00 per hour, reflecting a competitive wage for Front Desk roles within the cannabis industry. The position requires flexibility in scheduling with rotating weekday and weekend shifts, including day, night, and holiday hours, to support the dispensary's operating hours and customer needs. The role also emphasizes team collaboration, working closely with security staff to uphold safety and security standards, and assisting with digital platform updates such as Weedmaps and Yelp to enhance customer engagement and informational accuracy.

Physical responsibilities include standing for extended periods of 6 to 8 hours and occasional lifting between 25 to 50 pounds, requiring individuals to be physically capable and attentive to workplace health and safety standards. Higher Ground fosters an inclusive workplace culture valuing diversity, equity, and inclusion, inviting candidates from varied backgrounds to bring their unique perspectives and contribute to the dispensary's vibrant community.

Job Requirements

Must be at least 21 years old
High school diploma or equivalent
Prior experience in a receptionist, front desk or customer service role
Strong communication skills
Proficiency in basic computer skills
Ability to handle sensitive information with discretion and maintain customer confidentiality
Commitment to delivering exceptional customer service
Excellent problem-solving skills
Ability to work in a fast-paced environment with a strong attention to detail
Must pass a background check as required by California law

Job Qualifications

Must be at least 21 years old
High school diploma or equivalent
Prior experience in a receptionist, front desk or customer service role
Strong communication skills
Proficiency in basic computer skills
Ability to handle sensitive information with discretion and maintain customer confidentiality
Commitment to delivering exceptional customer service
Excellent problem-solving skills
Ability to work in a fast-paced environment with a strong attention to detail
Must pass a background check as required by California law

Job Duties

Greet customer in a warm, friendly and professional first impression
Verify government-issued IDs to ensure customer meet the legal age requirement
Manage the flow of traffic, ensuring an organized and secret entry process
Address customer questions or direct them to the appropriate dispensary employee for further assistance
Answer phone calls and respond to inquiries
Provide administrative support to the dispensary team, including handling paperwork or assisting with inventory
Work closely with security personnel to uphold dispensary safety protocols
Adhere to all state and local cannabis regulations
Update Weedmaps, Yelp and company website
Assist with stickering of inventory
Other duties as assigned