Front Desk

Burke Williams Spa is a renowned luxury wellness establishment located in Santa Monica, California, dedicated to providing high-quality spa experiences and transformative wellness services for nearly four decades. As a family-owned business, Burke Williams has built a strong reputation for stability, exceptional customer service, and a welcoming atmosphere that prioritizes both guest satisfaction and employee well-being. The spa offers a serene environment where guests can relax, rejuvenate, and engage with a variety of wellness treatments, including massages, facials, body treatments, chiropractic care, and more. This commitment to holistic wellness and exceptional hospitality sets Burke Williams apart as a leader in the spa industry in Southern California and beyond.

The role of Front Desk Agent / Spa Concierge at Burke Williams is a vital position that serves as the first and last point of contact for guests. This part-time role offers an exciting opportunity for individuals passionate about hospitality, guest service, and sales within a luxury spa setting. The Front Desk Agent / Spa Concierge sets the tone for each guest's experience by ensuring warm, friendly, and professional interactions from the moment guests walk through the door until their departure. The position requires a personable, service-driven individual who can anticipate guest needs, build meaningful relationships, and confidently guide guests through the spa's services, memberships, gift card purchases, and retail products.

In this role, employees will support the smooth operations of the spa by managing guest check-ins and check-outs, scheduling appointments, processing transactions, and maintaining the organized and tranquil atmosphere that guests expect from Burke Williams. The position also involves collaborating closely with other team members and spa leadership to ensure exceptional service delivery and operational excellence. Additionally, the spa concierge is encouraged to participate in the company’s community outreach programs, such as the Blue Heart Warrior initiative and Hands for Hope Foundation, which focus on wellness and healing in the broader community.

Individuals who succeed in this role are detail-oriented, intuitive, and sales-savvy professionals who thrive in a customer-focused environment. They are flexible and dependable, willing to work evenings, weekends, and holidays to support the spa’s operation and guest needs. Burke Williams provides comprehensive training to equip its front desk staff with the skills needed to excel across multiple departments including concierge, front desk, and spa attendant responsibilities. Starting pay is competitive, beginning at $19 per hour, and there are numerous benefits available including complimentary spa services, discounts on products, medical and dental insurance for full-time employees, 401K retirement plans, and opportunities for professional growth and advancement.

This position is ideal for individuals who value connection, professionalism, and contribution to a memorable guest wellness experience. By joining Burke Williams as a Front Desk Agent / Spa Concierge, you become part of a caring family-owned team where your talents are nurtured and your commitment to excellence is rewarded. The company prides itself on a diverse and inclusive workplace, welcoming applicants from all backgrounds and offering accommodations to qualified individuals with disabilities. Burke Williams is committed to equal opportunity employment and supports fair hiring practices for all qualified candidates.