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Freelance Event Guest Services Coordinator (U.S. Based) - Washington D.C. Project at Tait

Tait

Freelance Event Guest Services Coordinator (U.S. Based) - Washington D.C. Project

Washington, DC, USA|Remote, Travel, Onsite

Job Overview

Employment Type

Temporary

Work Schedule

Flexible

Benefits

Travel accommodations provided

Remote work option

contract role

Experience with global brand

Work on high-profile events

Job Description

TAIT is a globally renowned company specializing in delivering culture-defining, groundbreaking live event experiences. With a heritage of over 45 years, TAIT has evolved from its origins in rock 'n' roll concert staging to become a world leader in cutting-edge event production, integrating advanced technology, precision engineering, and creative design. They collaborate with a broad spectrum of clients including artists, brands, IP holders, and place makers to create unforgettable experiences. Their portfolio spans iconic collaborations with globally recognized entities such as Taylor Swift, Cirque Du Soleil, Royal Opera House, Nike, NASA, Bloomberg, Google, Beyoncé, and even The Olympics. Operating from 20 offices worldwide, TAIT's work spans over 30 countries and every continent, extending its influence to extraordinary locations including outer space.

TAIT is currently seeking experienced Freelance Event Guest Services Coordinators based in the U.S. to support a major project located in Washington, DC, from mid-August to late October 2026. Remote work will commence in June 2026, with travel and accommodations provided for those not residing in the DC area during the on-site period. This temporary contract role focuses on delivering an exceptional and seamless experience for guests and clients. As a Freelance Event Guest Services Coordinator, you'll participate in all phases of the patron journey, encompassing pre-event planning, on-site hospitality, and post-event follow-up. This role requires excellent collaboration with multiple departments, a proactive and solution-oriented mindset, and the ability to manage fast-paced environments effectively. Reporting directly to the Guest Services Producer, the coordinator will play a vital role in ensuring personalized, high-quality customer service and operational excellence throughout the event timeline. The position is ideal for those with a strong background in hospitality and event management looking to contribute to high-profile events with a globally respected company. This role emphasizes flexibility, strategic communication, and the drive to enhance the overall guest experience through innovation and teamwork.

Job Requirements

2+ years of demonstrated past hospitality and/or event experience
ability to evaluate approaches and discover efficiencies
play a key role in communications with all stakeholders and all departments
guarantee communication paths are frequent and open
enforce policies and procedures
ensure that all work conforms to pre-established specifications and standards of TAIT
take initiative, multi-task, and work positively in a fast-paced environment
work with discretion, diplomacy, confidentiality, and tact in high-pressure settings
demonstrate a sense of urgency and act responsively
work independently as well as within a team environment
supremely organized, detail-oriented, and thorough

Job Qualifications

2+ years of demonstrated past hospitality and/or event experience
ability to evaluate approaches and discover efficiencies
strong communication skills playing a key role in communications with all stakeholders and departments
ability to guarantee communication paths are frequent and open
enforce policies and procedures
ability to ensure that all work conforms to pre-established specifications and standards of TAIT
capable of taking initiative, multi-tasking, and working positively in a fast-paced environment
ability to work with discretion, diplomacy, confidentiality, and tact in high-pressure settings
demonstrate a sense of urgency and act responsively
ability to work independently as well as within a team environment
supremely organized, detail-oriented, and thorough

Job Duties

Assist with the development of various scope of works and procurement processes
assist in implement improvements for ticket scanning, arrival, entry, engagement activities, and departure
collaborate with teams to enhance accessibility, communication clarity, wayfinding, and hospitality
assist with catering, patron medical, usher and FOH management including selecting of vendor and staff training
support in the development and delivery of special projects with research for suppliers, logistics, and other resources as assigned
facilitate site visits as requested
complete general administrative duties including creating agendas, scheduling meetings, taking meeting minutes and distributing them to stakeholders and tracking action item outcomes
act as a point of contact for suppliers and crew and help keep teams informed with up-to-date information
use of credit card and receipt tracking as instructed
assist in on site execution of all parts of the public hospitality program with event operations, production, FOH teams, and external vendors
ensure high-quality hospitality and customer service throughout the event
assist in overseeing on-site patron flow including arrival experience, queue management, activations, and post-event exit
implement procedures that ensure a welcoming, efficient, and safe environment
troubleshoot real-time issues and elevate the overall event experience
partner with marketing, ticketing, production, and customer service teams to align guest experience strategy
assist in training and guidance for front-of-house and event staff to deliver consistent experiences