
Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Exact $18.23
Work Schedule
Flexible
Benefits
flexible scheduling
Medical insurance
Dental Insurance
Life insurance
Disability insurance
Paid Time Off
Shift Differential
Holiday pay
Pension Plan
401k plan
access to base facilities
Mass Transit program
employee status with DoD
Job Description
Charley's is a vibrant and customer-focused food service establishment known for its delicious cheesesteaks grilled to order and refreshing lemonade. As part of the Exchange, Charley's provides a unique atmosphere where food quality meets exceptional customer service. The concept revolves around engaging with customers face-to-face, which sets it apart from other food service concepts that might not emphasize personal interaction as much. The team at Charley's strives to create a fun and welcoming environment for every visitor, ensuring a memorable dining experience each time. The company values its employees highly, recognizing them as the most important ingredient in the recipe for success.
The role of a Food Service Worker at Charley's is dynamic and customer-centric. This position offers the opportunity to be the front line of interaction, greeting customers with genuine smiles and making sure every visit is extraordinary. Food Service Workers are expected to acknowledge customers promptly, listen attentively to their needs, and offer recommendations kindly and efficiently. The job requires a combination of excellent communication skills, quick thinking, and a proactive attitude to ensure smooth and enjoyable service. Employees are tasked with completing transactions accurately and engaging customers in conversation, which means each shift is as much about service as it is about creating connections.
Working at Charley's also means accessing a wide array of benefits that support employee wellbeing and growth. Flexible scheduling is offered to accommodate diverse lifestyles and commitments. Comprehensive medical, dental, life, and disability insurance plans ensure robust health coverage. Paid time off encourages work-life balance, while shift differential and holiday pay provide financial incentives. For qualifying associates, a traditional pension and 401K plan is available to help secure a stable financial future. Employees gain access to the base and its extensive facilities, plus a convenient Mass Transit program to ease commuting challenges. Moreover, being part of Charley’s means becoming a valued employee of the Department of Defense (DoD), which opens further avenues of career growth and security.
The Exchange does not just see you as an employee but as a vital member of their team dedicated to personal and professional development. They provide the tools and resources necessary to help staff succeed and thrive. Joining Charley’s is more than just getting a job; it is an entry into a community that supports growth, collaboration, and fulfillment in the workplace. If you have a welcoming attitude, a willingness to learn, and a passion for customer service, Charley’s invites you to join a workplace where your contributions are truly valued and your potential recognized.
The role of a Food Service Worker at Charley's is dynamic and customer-centric. This position offers the opportunity to be the front line of interaction, greeting customers with genuine smiles and making sure every visit is extraordinary. Food Service Workers are expected to acknowledge customers promptly, listen attentively to their needs, and offer recommendations kindly and efficiently. The job requires a combination of excellent communication skills, quick thinking, and a proactive attitude to ensure smooth and enjoyable service. Employees are tasked with completing transactions accurately and engaging customers in conversation, which means each shift is as much about service as it is about creating connections.
Working at Charley's also means accessing a wide array of benefits that support employee wellbeing and growth. Flexible scheduling is offered to accommodate diverse lifestyles and commitments. Comprehensive medical, dental, life, and disability insurance plans ensure robust health coverage. Paid time off encourages work-life balance, while shift differential and holiday pay provide financial incentives. For qualifying associates, a traditional pension and 401K plan is available to help secure a stable financial future. Employees gain access to the base and its extensive facilities, plus a convenient Mass Transit program to ease commuting challenges. Moreover, being part of Charley’s means becoming a valued employee of the Department of Defense (DoD), which opens further avenues of career growth and security.
The Exchange does not just see you as an employee but as a vital member of their team dedicated to personal and professional development. They provide the tools and resources necessary to help staff succeed and thrive. Joining Charley’s is more than just getting a job; it is an entry into a community that supports growth, collaboration, and fulfillment in the workplace. If you have a welcoming attitude, a willingness to learn, and a passion for customer service, Charley’s invites you to join a workplace where your contributions are truly valued and your potential recognized.
Job Requirements
- Able to lift up to 45 pounds (occasional lifting over 50 pounds)
- Able to learn and adapt to current technology needs
- Able to think quickly on the spot to answer customer questions
- Able to take initiative
- Able to share brand knowledge
- Excellent attention to detail
- Willing to cross-train and work in other areas of the store as needed
- Must possess a welcoming and helpful attitude toward customers and other team members
- Excellent communication skills
- Basic computer skills
- Fast food experience preferred
Job Qualifications
- Able to lift up to 45 pounds (occasional lifting over 50 pounds)
- Able to learn and adapt to current technology needs
- Able to think quickly on the spot to answer customer questions
- Able to take initiative
- Able to share brand knowledge
- Excellent attention to detail
- Willing to cross-train and work in other areas of the store as needed
- Must possess a welcoming and helpful attitude toward customers and other team members
- Excellent communication skills
- Basic computer skills
- Fast food experience preferred
Job Duties
- Greet every customer with eye contact and smile in your authentic way
- Acknowledge every waiting customer as soon as they arrive to the register to let them know you’ll be right with them
- Listen to customer needs
- ask appropriate follow-up questions to ensure you offer appropriate products that meet the specific need of the customer
- Ensure customers have an extraordinary experience while shopping
- Complete transactions accurately and efficiently while engaging customers in appropriate conversation
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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