Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
employee discount
Retirement Plan
flexible schedule
Career development opportunities
Job Description
Virgin Hotels is a dynamic and innovative hospitality company known for its vibrant hotels that combine heartfelt service, unexpected personal touches, and straightforward value. As part of the Virgin Group, the hotels emphasize unique experiences with a playful, original, and guest-centric approach. Virgin Hotels locations are designed to create memorable stays with inspired environments that spark connections and creativity among guests and team members. With a commitment to diversity and inclusion, Virgin Hotels fosters an environment where employees can thrive personally and professionally, contributing to a culture that values fun, innovation, originality, and excellence in customer service.
The Fountain Worker - QSR role at Virgin Hotels is essential in supporting the day-to-day operations of the quick service restaurant outlets within the hotel. This position focuses on handling all sales transactions efficiently and securely, whether at the front or back of the house. A key responsibility involves managing the cash bank, including pick-up, countdown, and return, to ensure accurate cash handling aligned with established standards. Additionally, the Fountain Worker is tasked with preparing and completing all necessary paperwork in an organized manner to maintain proper financial records for the assigned outlet.
Beyond financial duties, the Fountain Worker plays a vital role in guest service by answering inquiries both over the phone and in person, handling VIP and amenity requests, and utilizing upselling techniques to enhance guest satisfaction. The role requires good communication skills to anticipate guest needs, suggest relevant menu items such as soups, starters, drinks, or desserts, and confirm orders accurately. The ability to work in a fast-paced, multitasking environment while maintaining professionalism and a positive attitude is essential.
Virgin Hotels values creativity, innovation, and the ability to think outside the box. Candidates for the Fountain Worker - QSR position must be enthusiastic, passionate team players who can inspire and motivate others. Leadership qualities in line with the company’s core values—fun, originality, innovation, and exceptional customer service—are highly regarded. The role demands flexibility to switch tasks and handle various situations smoothly, ensuring all guest preferences and requests are managed efficiently and courteously.
The working conditions include using a cash register, managing and balancing cash, lifting up to 50 pounds, pushing or pulling loads up to 100 pounds, and working amidst varying noise levels and crowds. The position requires standing for extended periods, bending, stretching, and working indoors where environmental factors like noise, dust, and smoke may be present. Strong attention to detail, integrity, and the ability to communicate effectively with guests and team members are critical to success in this role.
Overall, the Fountain Worker - QSR position at Virgin Hotels offers an exciting opportunity for individuals who enjoy a lively work environment and take pride in delivering outstanding customer service. By joining Virgin Hotels, employees become part of a creative and supportive culture dedicated to providing memorable experiences for both guests and team members.
The Fountain Worker - QSR role at Virgin Hotels is essential in supporting the day-to-day operations of the quick service restaurant outlets within the hotel. This position focuses on handling all sales transactions efficiently and securely, whether at the front or back of the house. A key responsibility involves managing the cash bank, including pick-up, countdown, and return, to ensure accurate cash handling aligned with established standards. Additionally, the Fountain Worker is tasked with preparing and completing all necessary paperwork in an organized manner to maintain proper financial records for the assigned outlet.
Beyond financial duties, the Fountain Worker plays a vital role in guest service by answering inquiries both over the phone and in person, handling VIP and amenity requests, and utilizing upselling techniques to enhance guest satisfaction. The role requires good communication skills to anticipate guest needs, suggest relevant menu items such as soups, starters, drinks, or desserts, and confirm orders accurately. The ability to work in a fast-paced, multitasking environment while maintaining professionalism and a positive attitude is essential.
Virgin Hotels values creativity, innovation, and the ability to think outside the box. Candidates for the Fountain Worker - QSR position must be enthusiastic, passionate team players who can inspire and motivate others. Leadership qualities in line with the company’s core values—fun, originality, innovation, and exceptional customer service—are highly regarded. The role demands flexibility to switch tasks and handle various situations smoothly, ensuring all guest preferences and requests are managed efficiently and courteously.
The working conditions include using a cash register, managing and balancing cash, lifting up to 50 pounds, pushing or pulling loads up to 100 pounds, and working amidst varying noise levels and crowds. The position requires standing for extended periods, bending, stretching, and working indoors where environmental factors like noise, dust, and smoke may be present. Strong attention to detail, integrity, and the ability to communicate effectively with guests and team members are critical to success in this role.
Overall, the Fountain Worker - QSR position at Virgin Hotels offers an exciting opportunity for individuals who enjoy a lively work environment and take pride in delivering outstanding customer service. By joining Virgin Hotels, employees become part of a creative and supportive culture dedicated to providing memorable experiences for both guests and team members.
Job Requirements
- Current, legal and unrestricted ability to work in the United States
- Ability to communicate clearly in verbal and written English
- Clearly write out order in log sheet, time of ordering, room number, etc.
- Work in a fast-paced multitasked manner
- Ability to communicate with guests and anticipate their needs
- Politely ask guests about preferences
Job Qualifications
- Great team player with ability to create excellent working relationships across the group
- Ability to break down barriers and resolve potential conflicts swiftly and effortlessly
- Creativity and innovation
- Ability to think outside the box and approach issues with a fresh approach
- Ability to anticipate needs and over deliver
- Think on feet and use initiative to solve problems and deliver solutions
- Able to change direction and multitask
- Enthusiastic and passionate with leadership ability consistent with Virgin Hotels Core Values
Job Duties
- Responsible for opening register, preparing and completing paperwork for assigned outlet in an organized manner
- Maintain accurate cash balance and handle money securely according to established standards
- Handle forms and equipment necessary to complete settlement of checks
- Answer telephones and handle guest inquiries in person or by telephone
- Check all supplies, ensuring adequate stock levels
- Responsible for security and accuracy of assigned bank and accountable for all overages and shortages
- Understand basic food preparations and knowledge of appropriate beverage services
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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