Fountain Associate - GCM

Ghirardelli is a renowned premium chocolate company with a rich heritage rooted in tradition and innovation. Established over 48 years ago, Ghirardelli has evolved from a single soda fountain and retail store located in the iconic Ghirardelli Square to a dynamic and expansive Restaurant and Retail division with over 700 dedicated employees. The company prides itself on being a leader in the premium chocolate market in America, aiming to provide customers with exceptional quality and memorable chocolate experiences. Ghirardelli fosters an environment that champions both personal and professional growth, understanding that the contributions of each employee directly influence the company's continued success and reputation. Employees are seen as ambassadors of the brand, playing an integral role in shaping the future of Ghirardelli and enhancing customer satisfaction at every interaction.

The role at Ghirardelli involves becoming a vital part of the team responsible for delivering outstanding guest service and maintaining the high standards associated with the Ghirardelli brand. This position offers a starting pay of $20.30 and promises an engaging work environment in which employees can thrive and develop their skills. The employee will be expected to have a comprehensive knowledge of all products, pricing, and company history to effectively assist guests and enhance their experience through informed recommendations and up-selling. The role requires adherence to strict food safety guidelines and cleanliness standards, ensuring that all table tops, serve ware, floors, and trash receptacles are maintained in pristine condition. Additionally, the employee will manage stock levels of fountain and condiment supplies both on the sales floor and behind the scenes, as well as maintain storerooms, coolers, and freezers in an organized and sanitary manner.

Attention to detail is critical in this position, as is the ability to maintain guest and employee washing facilities in top condition. Responsibilities include setting up, maintaining, and breaking down the fountain area daily and replenishing toppings and various fountain items while minimizing food waste. The employee must also keep knowledge of all fountain products and their required preparation up to date. Flexibility is key, as the role involves working as a “Topper” or “Scooper” when needed and performing semi-table service duties to enhance overall guest satisfaction. Strong oral and written communication skills, the ability to work independently and within a diverse team, and superb time management skills are essential for success in this role. The ideal candidate must maintain a pleasant demeanor and consistently deliver superior guest service, representing Ghirardelli’s commitment to excellence and innovation in every customer interaction.