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Job Overview
Employment Type
Full-time
Compensation
Salary
Up to $70,000.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Company paid life insurance
Short term disability insurance
long term disability insurance
Complimentary Meals
Learning and Development Programs
Exclusive hotel and dining rates
Paid Time Off
401K Matching
Employee assistance program
reward and recognition initiatives
Job Description
The Ned is a distinguished global collection of hotels, clubs, spas, and restaurants that foster a unique environment for like-minded individuals to connect, work, and enjoy exceptional experiences. Since its inception with The Ned London in 2017, the brand has expanded to multiple locations worldwide, with Ned's Club Washington, D.C. being its latest addition, opened in 2025. This private members' club is housed within the historic Walker Building, a neoclassical structure set in the prestigious President’s Park, mere steps from the White House. The 12-story building not only holds architectural significance but also hosts the Milken Center for Advancing the... Show More
Job Requirements
- Right to work in the US
- High school diploma or equivalent
- Previous experience in a luxury hospitality or concierge role preferred
- Strong interpersonal and communication skills
- Ability to work flexible hours including evenings and weekends
- Competency in using SalesForce and OpenTable
- Attention to detail and organizational skills
Job Qualifications
- Luxury service mentality and authentic commitment to service
- Eager to assist, approachable, with a bright personality and genuine warmth
- High standard of personal presentation with a welcoming vibe
- Ability to recall members’ preferences and anticipate their needs
- Extremely high attention to detail
- Intermediate experience in SalesForce and OpenTable
- Intermediate experience with operational systems in a Windows environment is preferred
Job Duties
- Be the first point of contact for Founder Member queries, helping them to plan and book their visits, with immediate attention and enhanced levels of service
- Engage Founder Members and their team or guests with all their needs while in the Club
- Have exceptional knowledge and passion for all that the Club has to offer, so you can make thoughtful and genuine recommendations
- Build rapport with our Founder Members over time, building trust and learning their preferences
- Work closely with all departments to assist Founder Members in getting the reservations they need ensuring their preferences are met, when possible
- Collaborate with the membership team to ensure Founder Members are integrated into the larger member experience ecosystem
- Ability to make decisions quickly and with poise
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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