Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Range $16.50 - $20.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
flexible scheduling
Career development opportunities
Job Description
House of Blues is a world-renowned entertainment and hospitality brand that combines live music, dining, and a vibrant atmosphere to create unforgettable guest experiences. With numerous locations across the United States, the House of Blues is known for its eclectic music performances, unique art, and welcoming environment that celebrates a rich cultural heritage. The company operates as a restaurant and live music venue specializing in Southern-inspired cuisine alongside performances spanning genres such as rock, blues, jazz, and more. It is a dynamic venue that caters to music lovers, food enthusiasts, and guests seeking a lively yet intimate social setting.
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Job Requirements
- State or county licensee or certification requirement
- responsible alcohol awareness training certification or equivalent
- high school diploma
- working knowledge of restaurant operations, seating procedures, guest relations, problem solving
- entry knowledge of the role
- skill in diplomacy, handling multiple tasks, verbal skills, organizational skills, and interpersonal skills
- ability to seat guests efficiently in a high volume restaurant
- flexible hours availability
Job Qualifications
- Responsible Alcohol Awareness Training Certification or equivalent
- high school diploma
- working knowledge of restaurant operations, seating procedures, guest relations, problem solving
- skill in diplomacy, handling multiple tasks, verbal skills, organizational skills, and interpersonal skills
- ability to seat guests in a high volume restaurant at a pace that maximizes efficiency of service and performance of overall operations
- flexible hours
- point of sales knowledge preferably MICROS
- previous experience handling VIP customers
- previous customer service or host experience
- skills in interpersonal communication and teamwork
Job Duties
- Meet, greet and seat all guests with a positive, friendly, helpful attitude and is a general source of information to all guests entering the house
- greet all guests promptly and courteously in a professional manner
- control the flow of guests coming into the restaurant and those who are waiting for a table
- obtain guests' name, number in party, physical description (units that use the pager system), arrival times and any needs for children when applicable
- anticipate and respond to guest needs (guest satisfaction)
- direct guest to appropriate location to wait when on a wait
- estimate and quote accurate wait times for tables
- lead guests to tables, place menu on table for guest, wait for guests to be seated before leaving the table
- market current and future shows, menu items, and retail by placing all marketing literature on dining tables
- properly answer guest questions regarding the menu, music hall, and artists appearing at the house
- check foundation membership card and photo ID
- hand out wrist band and/or opera box passes
- thank each guest for visiting the house and invite them to return in a friendly and sincere manner
- maintain cleanliness and organization in host area throughout the shift
- communicate to door host, kitchen and Foundation Room Managers to ensure proper flow
- assist other employees and departments as needed (teamwork)
- adhere to standard operating procedures
- attend pre-shift meeting conducted by Manager on Duty prior to start of each shift
Job Location
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