Food Supervisor, Operations (Make & Pack)

Lynn, MA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $60,000.00 - $65,000.00

Work Schedule

Standard Hours

Benefits

Dental Insurance

Commuter assistance

Employee assistance program

Disability insurance

401(k) matching

Vision Insurance

Life insurance

employee discount

Health Insurance

Paid Time Off

Job Description

Gate Gourmet is a leading global provider of airline catering and provisioning services, dedicated to enhancing the travel experience for millions of passengers worldwide. As a company, Gate Gourmet prides itself on its commitment to quality, safety, and customer satisfaction, all while maintaining rigorous standards related to food safety and operational efficiency. With a presence in numerous countries, Gate Gourmet effectively combines global reach with local expertise to deliver exceptional catering solutions to the airline industry. The company embraces a culture of excellence, passion, responsibility, and respect, fostering an inclusive and supportive work environment where employees are valued and empowered to grow. Their mission centers on delivering superior products and services that improve everyone's journey, ensuring that customers receive fresh, safe, and delicious meals during their flights. Gate Gourmet leverages advanced food safety certifications such as HACCP and FDA regulations to maintain uncompromising quality standards and prioritizes sustainable practices for the benefit of the environment and communities they serve.

This full-time position offers an annual salary ranging from $60,000 to $65,000 and comes with an attractive benefits package including paid time off, 401k with company match, comprehensive medical, dental, and vision plans, life and disability insurance options, employee assistance programs, commuter benefits, employee discounts, and complimentary healthy meals for those in unit operations roles.

The role of Supervisor at Gate Gourmet is integral to ensuring safe and quality food production aligned with company policies and customer specifications. The Supervisor is responsible for overseeing daily operations, managing a sizable team of hourly employees, and upholding compliance with FDA regulations, HACCP protocols, and sanitation standards. They play a crucial role in labor and food cost control, ensuring efficiency in resource utilization without compromising quality. This leadership position demands the ability to manage schedules effectively, coach and evaluate staff performance, and coordinate with management and maintenance for smooth unit functionality. Supervisors prepare detailed management reports, oversee inventory control, and ensure all products conform to airline diagrams and gate gourmet procedures, helping reduce waste and improve productivity.

Moreover, the Supervisor works closely with human resources to manage employee relations, training, and retention, including compliance with union agreements where applicable. They are tasked with creating a positive work environment that motivates the team, encourages high performance, and reduces turnover. Excellent communication skills, a strong organizational and analytical mindset, and the ability to implement change are critical for success in this position. Candidates are expected to be proficient in Microsoft Office and prepared to obtain necessary certifications such as ServSafe. Bilingual abilities in English and languages like Spanish, Chinese Mandarin, Vietnamese, Hindi, or Polish are considered a plus.

Overall, this Supervisor role at Gate Gourmet offers an exciting opportunity for motivated individuals seeking to advance their careers in food production supervision within a dynamic, fast-paced environment. Joining Gate Gourmet means contributing to a global team focused on creating memorable culinary experiences while upholding the highest standards of safety, quality, and employee engagement. If you are driven by excellence and passionate about hospitality, this is the job for you.

Job Requirements

High school diploma or GED required
associates degree preferred
2+ years supervisory experience in a high volume, manufacturing, food production or catering environment preferred
strong and effective leadership skills
ability to manage a staff of 30+ hourly employees
ability to train others
must have excellent time management skills
must have strong organizational, analytical, communication and leadership skills
basic computer skills with working knowledge of Microsoft Office
ability to obtain ServSafe Certification

Job Qualifications

High school diploma or GED required
associates degree preferred
2+ years supervisory experience working in a high volume, manufacturing, food production, and restaurant or catering environment or equivalent experience in the related field preferred
must have strong and effective leadership skills, and the ability to successfully manage a staff of 30+ hourly employees
current or previous labor relations experience is a plus, but not required
candidate must be comfortable with all levels of employees and have the ability to drive positive program change
ability to train others required
must have the ability to give negative and positive feedback to employees on a daily basis
excellent time management skills required
ability to handle multiple tasks without losing focus on priorities
strong organizational, analytical, communication and leadership skills required
must be innovative and have the ability to make changes to the operation as needed to further improve the work environment and unit performance
basic computer skills with working knowledge of Microsoft Office products required
ability to obtain ServSafe Certification required
ServSafe Certified preferred
expresses oneself clearly and effectively when speaking and writing to individuals and groups
listening attentively and insuring communication is understood by all parties involved
bi-lingual in English and Spanish/Chinese Mandarin/Vietnamese/Hindi/Polish a plus

Job Duties

Ensures quality production standards are maintained for all accounts
maintains company policies and procedures as well as specification books for airline customers and serve as a knowledgeable resource relative to those policies
controls food cost and other controllable costs
works with management staff to improve performance of the unit
prepares management reports (ex. attendance, HAACCP and labor) reports as required
responsible for safety, quality and compliance to customer specifications and regulatory requirements and company policies and procedures
ensures specifications, airline diagrams, and other standards are accurate according to the airline specifications
ensures that all products are coded according to Gate Gourmet procedures
conducts inventory of Gate Gourmet products and customer materials to ensure proper usage and minimization of waste
completes required requisitions for the Storeroom to ensure adequate supply is maintained
responsible for maintaining daily temperature logs and other logs and reports as required
works with maintenance staff to ensure preventive maintenance of machinery according to schedules, reports maintenance and repair issues in timely manner
responsible for performance evaluation, coaching, counseling and preparing corrective action for employees and liaises appropriately with HR and other support functions
manages work flow balancing - the division of responsibilities amongst employees on each shift
determines when and whether to call employees in to cover staffing needs (ex. sick calls, vacation relief, medical leaves, volume changes, etc.)
in conjunction with department leaders determines number of employees needed by shift
ensures compliance with company Wage & Hour policy, including ensuring employees get the rest & meal breaks and ensuring company processes are followed
trains and monitors employees on proper work procedures to ensure maximum productivity with minimum labor and food expenses
monitors daily manpower planning and schedules employees
responsible for employee retention and reducing employee turnover
responsible for coaching, counseling and preparing corrective actions for employees in compliance with the applicable union/collective bargaining agreement(s)
reviews and ensures employees in chain of command are in correct cost centers and correct job titles
reviews and ensures union represented employees’ pay rates are correct based on wage scales and seniority
ensures employees complete all company required training including but not limited to ServSafe
compliance with all company required policies, procedures and processes including but not limited to required training