Food Supervisor

Oak Park, IL, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Exact $60,000.00

Work Schedule

Standard Hours

Benefits

Paid Time Off

401K with company match

company sponsored life insurance

Medical Plans

Dental plans

vision plans

voluntary short-term and long-term disability insurance

Voluntary life, accident, and hospital plans

Employee assistance program

Employee Discounts

weekly pay for union employees

Free hot healthy meals for unit operations roles

Job Description

Gate Gourmet is a leading global provider of airline catering and provisioning services, dedicated to making every journey better for travelers worldwide. With operations grounded in precision and excellence, Gate Gourmet delivers top-quality food production, safety, and customer service for major airline customers. The company is committed to creating a positive work environment emphasizing excellence, passion, responsibility, and respect. With a strong presence in Schiller Park, Illinois, Gate Gourmet's facility operates under strict adherence to food safety standards, HACCP, FDA regulations, and company policies to maintain exceptional product quality and safety for its airline clientele.

This full-time position located in Schiller Park, Illinois, falls under the Capacity Management category and requires overseeing a high-volume food production environment. The annual hiring rate for this role is approximately $60,000 per year. The role is pivotal in supervising and ensuring that all employees comply with security, safety standards, food specifications, quality assurance of products, sanitation, and regulatory requirements. The position also entails managing labor and food cost controls to align with company specifications and operational goals.

The successful candidate will be responsible for maintaining quality production standards, managing labor costs, ensuring compliance with HACCP and FDA guidelines, and coaching and developing a large team of hourly employees. In this role, you will be required to work closely with management staff to improve the performance of the unit, prepare essential management reports such as attendance and labor reports, and ensure accurate inventory and proper supply levels.

The role demands strong leadership and organizational skills, as you will be tasked with performance evaluations, employee coaching, counseling, managing workflow, staff scheduling, and reducing employee turnover. You'll be responsible for ensuring compliance with company wage and hour policies, facilitating employee training programs including ServSafe certification, and fostering a safe and productive workplace.

Gate Gourmet offers a comprehensive benefits package, which includes paid time off, 401k with company match, medical, dental, and vision plans, company-sponsored life insurance, short-term and long-term disability options, employee assistance programs, employee discounts, weekly pay for union employees, and free hot healthy meals for unit operations roles. This position is exempt from overtime and does not require travel.

Joining Gate Gourmet means becoming part of a team that is passionate about hospitality and culinary excellence while contributing to safe and memorable travel experiences. The company values resilience, growth mindset, and continuous improvement, promising a rewarding environment for motivated and engaged individuals. If you are committed to upholding high standards, leading teams effectively, and making a tangible impact in a dynamic food production setting, this opportunity at Gate Gourmet in Schiller Park is ideal.

Job Requirements

High school diploma or GED required
Associates degree preferred
Minimum 2 years supervisory experience in food production, manufacturing, restaurant, or catering environment preferred
Strong leadership skills with ability to manage 30+ hourly employees
Ability to train and coach employees effectively
Excellent communication and interpersonal skills
Basic computer literacy with Microsoft Office proficiency
Ability to obtain ServSafe Certification
Able to work full-time in Schiller Park, Illinois
Must comply with company policies and regulatory standards
Ability to work in a fast-paced environment and handle multiple priorities
Experience with labor relations is a plus
Must have good time management and organizational skills
Comfortable providing both positive and negative feedback daily
Must ensure compliance with safety, sanitation, and food quality regulations

Job Qualifications

High School Diploma or GED required
Associates degree preferred
2+ years supervisory experience working in a high volume, manufacturing, food production, and restaurant or catering environment or equivalent experience in the related field preferred
Must have strong and effective leadership skills, and the ability to successfully manage a staff of 30+ hourly employees
Current or previous labor relations experience is a plus, but not required
Candidate must be comfortable with all levels of employees and have the ability to drive positive program change
Ability to train others required
Must have the ability to give negative and positive feedback to employees on a daily basis
Excellent time management skills required
Ability to handle multiple tasks without losing focus on priorities
Strong organizational, analytical, communication and leadership skills required
Must be innovative and have the ability to make changes to the operation as needed to further improve the work environment and unit performance
Basic computer skills with working knowledge of Microsoft Office products required
Ability to obtain ServSafe Certification required
ServSafe Certified preferred
Expresses oneself clearly and effectively when speaking and writing to individuals and groups
listening attentively and ensuring communication is understood by all parties involved
Bi-lingual in English and Spanish/Chinese Mandarin/Vietnamese/Hindi/Polish a plus

Job Duties

Ensures quality production standards are maintained for all accounts
Maintains company policies and procedures as well as specification books for airline customers and serve as a knowledgeable resource relative to those policies
Controls food cost and other controllable costs
Works with management staff to improve performance of the unit
Prepares management reports such as attendance, HACCP and labor reports as required
Responsible for safety, quality and compliance to customer specifications and regulatory requirements and company policies and procedures
Ensures specifications, airline diagrams, and other standards are accurate according to the airline specifications
Ensures that all products are coded according to Gate Gourmet procedures
Conducts inventory of Gate Gourmet products and customer materials to ensure proper usage and minimization of waste
Completes required requisitions for the Storeroom to ensure adequate supply is maintained
Responsible for maintaining daily temperature logs and other logs and reports as required
Works with maintenance staff to ensure preventive maintenance of machinery according to schedules, reports maintenance and repair issues in timely manner
Responsible for performance evaluation, coaching, counseling and preparing corrective action for employees and liaises appropriately with HR and other support functions
Manages work flow balancing - the division of responsibilities amongst employees on each shift
Determines when and whether to call employees in to cover staffing needs such as sick calls, vacation relief, medical leaves, volume changes, etc.
In conjunction with department leaders determines number of employees needed by shift
Ensures compliance with company Wage & Hour policy, including ensuring employees get the rest & meal breaks and ensuring company processes are followed
Trains and monitors employees on proper work procedures to ensure maximum productivity with minimum labor and food expenses
Monitors daily manpower planning and schedules employees
Responsible for employee retention and reducing employee turnover
Responsible for coaching, counseling and preparing corrective actions for employees in compliance with the applicable union/collective bargaining agreement(s)
Reviews and ensures employees in chain of command are in correct cost centers and correct job titles
Reviews and ensures union represented employees’ pay rates are correct based on wage scales and seniority
Ensures employees complete all company required training including but not limited to ServSafe
Compliance with all company required policies, procedures and processes including but not limited to required training