Food Services Leader

Pilot Company is a prominent and industry-leading network of travel centers that operates more than 750 retail and fueling locations across 44 states in the United States and six Canadian provinces. Established in 1958 by Jim A. Haslam II, Pilot Company has grown to employ over 30,000 team members, making it one of the largest and most trusted brands in travel, energy, and logistics. The company is known not only for providing critical services to oil operations with one of the most extensive tanker fleets in the nation's busiest basins but also for supporting a diverse portfolio of brands that integrate supply chain management, retail operations, logistics, technology and digital innovation, construction, maintenance, human resources, finance, sales, and marketing. The company's people-first culture and commitment to giving back to the community reflect its strong founding values, which continue to guide its operations today under CEO Adam Wright. Pilot Company fosters an inclusive environment where all qualified applicants receive consideration without discrimination based on race, gender, or other protected characteristics, and actively encourages military veterans to apply.

The role of Shift Leader at Pilot Company is vital to the successful operation of their restaurant facilities within travel centers. Shift Leaders are charged with the supervision of employees, ensuring that day-to-day restaurant activities maintain the highest standards of quality and customer service. This position requires a candidate who is self-motivated and eager to assist managers with various operational tasks that contribute to the smooth and efficient running of the stores. Expertise in restaurant operations and a deep understanding of Pilot Food & Junction’s (PFJ) mission to provide excellent customer experiences are crucial to this role. Shift Leaders must exhibit excellent customer service skills as they respond to guest needs, handle employee dynamics, and uphold the company’s commitment to delivering high-quality service consistently.

Pay for Shift Leader positions at Pilot Company typically starts between $14.20 and $21.10 per hour, reflecting the company’s competitive compensation philosophy designed to attract talent who are passionate about hospitality and retail services. This position offers a flexible schedule, including nights, days, weekends, and holiday shifts, making it suited for candidates who can adapt to varied working hours and thrive in a dynamic work environment. Shift Leaders at Pilot Company play a key role in maintaining an inviting atmosphere for guests and ensuring operational excellence through leadership, efficient problem-solving, and teamwork. The company also prioritizes safety, background checks, and a respectful workplace, fostering a professional and supportive team culture where every member can contribute to keeping North America on the move.