Job Overview
Employment Type
Hourly
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Fuel discount
Nationwide medical plan
Dental Insurance
Vision Insurance
401(k)
flexible spending accounts
Adoption assistance
Tuition Reimbursement
flexible schedule
weekly pay
Job Description
Pilot Company is a well-established and industry-leading network of travel centers boasting more than 30,000 team members and operating over 750 retail and fueling locations across 44 states and six Canadian provinces. Since its founding in 1958 by Jim A. Haslam II and currently under the leadership of CEO Adam Wright, Pilot Company has built a strong reputation anchored in its founding values, people-first culture, and a steadfast commitment to community and giving back. The company serves a vast array of sectors including retail, supply chain, logistics, technology, digital innovation, human resources, sales, marketing, and more. Its energy and logistics division ranks among the top fuel suppliers in North America, operating one of the largest tanker fleets and providing essential support to oil operations in some of the busiest energy basins nationwide. Pilot Company prides itself on fueling people and keeping North America moving, serving guests, team members, and trucking companies alike with dedication and integrity.
The role of Shift Leader at Pilot Company is pivotal in ensuring the smooth operation and success of restaurant facilities within the network. This position involves supervising employees and overseeing general restaurant operations while maintaining a focus on delivering exceptional customer service. Shift Leaders must be self-driven and adaptable, capable of assisting managers with a variety of tasks necessary to maintain well-functioning and welcoming dining environments. The ideal candidate possesses comprehensive knowledge of store operations and upholds Pilot Company’s commitment to quality and customer satisfaction. By fostering a customer-focused culture and maintaining high standards of cleanliness and service, Shift Leaders play an essential role in the company's mission of operational excellence. This full-time position offers competitive pay rates starting between $16.50 and $24.87 per hour, reflecting Pilot Company’s commitment to rewarding skilled and dedicated team members. This opportunity is ideal for candidates who thrive in dynamic environments and are passionate about leadership and service within the restaurant industry, providing a platform for personal growth and team collaboration from day one.
The role of Shift Leader at Pilot Company is pivotal in ensuring the smooth operation and success of restaurant facilities within the network. This position involves supervising employees and overseeing general restaurant operations while maintaining a focus on delivering exceptional customer service. Shift Leaders must be self-driven and adaptable, capable of assisting managers with a variety of tasks necessary to maintain well-functioning and welcoming dining environments. The ideal candidate possesses comprehensive knowledge of store operations and upholds Pilot Company’s commitment to quality and customer satisfaction. By fostering a customer-focused culture and maintaining high standards of cleanliness and service, Shift Leaders play an essential role in the company's mission of operational excellence. This full-time position offers competitive pay rates starting between $16.50 and $24.87 per hour, reflecting Pilot Company’s commitment to rewarding skilled and dedicated team members. This opportunity is ideal for candidates who thrive in dynamic environments and are passionate about leadership and service within the restaurant industry, providing a platform for personal growth and team collaboration from day one.
Job Requirements
- High school diploma or equivalent
- Previous experience in restaurant or retail operations
- Strong communication and interpersonal skills
- Ability to multitask and stay organized under pressure
- Must be able to work flexible hours including nights and weekends
- Ability to lead and motivate a team
- Willingness to undergo background check
Job Qualifications
- Previous experience or working knowledge of restaurant operations
- Incredible customer service skills
- Proficient with a calculator, computer, and other equipment
- Ability to work as part of a team and interact with hourly team members, customers, vendors, and corporate representatives
- Must be able to work a flexible schedule including nights, days, weekends, and holidays
- Background check is required
Job Duties
- Supervise employees and general restaurant operations
- Respond effectively to customer needs ensuring excellent service
- Assist managers with operational tasks to maintain facility standards
- Maintain cleanliness and upkeep of the restaurant
- Uphold the company’s quality and customer service commitment
- Train and mentor team members to improve performance
- Manage scheduling and shift activities to ensure smooth operation
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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