Food Services Leader

Pilot Company is a renowned leader in the travel center industry, boasting a vast network of over 750 retail and fueling locations across 44 states in the U.S. and six provinces in Canada. With more than 30,000 dedicated team members, Pilot Company has built a reputation for excellence and reliability since its founding in 1958 by Jim A. Haslam II. The company is currently led by CEO Adam Wright, who continues to uphold the organization’s founding values, emphasizing a people-first culture and a strong commitment to giving back to the communities it serves. As a multifaceted company, Pilot’s operations extend beyond retail and fueling; it also encompasses energy and logistics services that support oil operations nationwide with one of the largest tanker fleets. The company’s comprehensive expertise spans supply chain management, retail operations, transportation, technology, innovation, construction, maintenance, human resources, finance, sales, and marketing. This broad scope of operations positions Pilot Company as a top global player dedicated to fueling people and keeping North America moving. Pilot Company is an equal opportunity employer, welcoming applicants regardless of race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Military veterans are particularly encouraged to apply, reflecting the company’s inclusive and supportive culture.

The Shift Leader role at Pilot Company offers an exciting opportunity for individuals passionate about customer service and leadership within a fast-paced restaurant environment. Shift Leaders play a crucial role in supervising store employees, ensuring smooth restaurant operations, and delivering an exceptional customer experience. Candidates for this position should possess excellent communication and customer service skills, enabling them to respond effectively to customer needs and maintain a welcoming atmosphere. A successful Shift Leader is self-motivated, proactive, and ready to assist management with various tasks essential to facility maintenance and operational efficiency. Knowledge of store operations and Pilot Food & Joes (PFJ)’s unwavering commitment to quality and customer service is vital for success in this role. The position includes flexibility in scheduling, exposing the candidate to shifts during nights, days, weekends, and holidays. Compensation for this role starts competitively between $14.20 and $21.10 per hour, reflecting the company’s commitment to attracting and retaining skilled professionals. This role is ideal for individuals seeking to grow their leadership skills within a supportive environment that values teamwork, operational excellence, and customer satisfaction. Working as a Shift Leader at Pilot Company means becoming part of a respected brand that not only values its customers and team members but is also deeply invested in community and environmental stewardship. The role promises continual professional growth opportunities and the chance to contribute meaningfully to an industry leader in travel center services.