Food Services Leader

Pilot Company is a prominent and industry-leading network of travel centers, renowned across North America for its extensive reach and comprehensive service offerings. With a workforce exceeding 30,000 dedicated team members and a robust infrastructure that includes over 750 retail and fueling locations spanning 44 U.S. states and six Canadian provinces, Pilot Company stands as a powerful entity within the energy and logistics sectors. The company's operations encompass a vast tanker fleet, supplying fuel to some of the busiest oil basins across the continent, demonstrating its critical role in the transportation and energy supply chains. Founded in 1958 by Jim A. Haslam II and currently headed by CEO Adam Wright, Pilot Company remains anchored in a people-first culture, upholding founding values that emphasize community support, employee welfare, and a commitment to service excellence. The company actively encourages military applicants and assures equal employment opportunities without bias or discrimination based on race, color, religion, sex, national origin, disability, veteran status, or any other protected characteristic under applicable laws.

The role of Shift Leader at Pilot Company is fundamental to the seamless operation of its restaurant facilities located within its travel centers. This position plays a pivotal supervisory role, overseeing restaurant employees to ensure smooth daily operations and adherence to high standards of customer service and quality. The Shift Leader is responsible for fostering a customer-focused culture, providing excellent service to all guests, and responding effectively to their needs. This role requires a self-motivated individual with a thorough understanding of restaurant operations and Pilot Company's policies, capable of assisting management with various tasks to maintain facility functionality and operational efficiency. With pay rates starting between $17.20 and $25.55 per hour, the Shift Leader position offers both competitive wages and the chance to grow within a well-established company. The successful candidate will benefit from a flexible work schedule, often covering nights, days, weekends, and holidays, and must be comfortable working with different stakeholders including hourly employees, customers, vendors, and corporate representatives. This role also demands proficiency with technological tools such as calculators and computers for operational tasks. Overall, this role is ideal for proactive individuals who thrive in a team environment and are eager to contribute to an organization committed to fueling people and keeping North America moving.