Food Services Leader

Pilot Company is a prominent leader in the travel center industry, boasting a vast network that includes over 750 retail and fueling locations across 44 states and six Canadian provinces. With a workforce exceeding 30,000 team members, Pilot Company has established itself as a trusted name in providing essential services to travelers and commercial trucking operations alike. Founded in 1958 by Jim A. Haslam II and currently under the leadership of CEO Adam Wright, the company continues to uphold its founding values centered around a people-first culture and a strong commitment to community contributions. Pilot Company operates with a diverse portfolio, including supply chain management, retail operations, logistics, transportation, technology innovation, construction, maintenance, human resources, finance, and sales and marketing. This extensive scope enables Pilot to maintain its position as a top supplier of fuel and freight services with one of the nation's largest tanker fleets, supporting critical oil operations in the busiest basins across North America.

The role of Shift Leader at Pilot Company is integral to the smooth and efficient operation of the restaurant facilities within their travel centers. Shift Leaders are primarily responsible for supervising restaurant employees and overseeing general daily operations to ensure exceptional service delivery. This position demands a candidate with outstanding customer service skills, who can actively respond to customer needs while fostering a welcoming and customer-centric atmosphere. A Shift Leader must demonstrate self-motivation and a proactive approach, readily assisting management with the execution of various tasks to maintain high standards of cleanliness, safety, and operational efficiency. Knowledge of store operations and an understanding of Pilot’s commitment to quality and customer service are essential for success in this role.

Starting pay rates for this position range from $15.70 to $23.33 per hour, reflective of the candidate's experience and qualifications. The role requires flexibility in scheduling as candidates must be willing to work nights, days, weekends, and holidays to align with business needs. Emphasis is placed on teamwork and interaction with multiple levels of staff, including hourly team members, management, customers, vendors, and corporate representatives. The role also requires proficiency with essential tools such as calculators and computers, reinforcing the importance of operational accuracy and record-keeping.

Pilot Company encourages diversity and inclusion in its hiring practices and welcomes applicants from all backgrounds, including military veterans. The employer performs background checks to maintain a safe and trustworthy working environment. Working as a Shift Leader at Pilot Company not only offers a rewarding opportunity to grow within a reputable organization but also comes with an attractive benefits package designed to support the well-being and development of its team members.