Food Service Worker Lead - Univ. of Tennessee

Knoxville, TN, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and Development

Employee assistance program

Job Description

Aramark is a global leader in food service, facilities management, and uniform services, proudly serving millions of guests daily across 15 countries. With a strong commitment to service, Aramark’s mission revolves around doing great things for its employees, partners, communities, and the planet. The company fosters an inclusive work environment where every employee is valued and given equal employment opportunity regardless of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status, or other legally protected characteristics. Aramark believes in nurturing talents, fueling passions, and empowering professional growth for all its team members. The company’s culture supports continuous development and offers opportunities to explore new challenges, find a sense of belonging, and experience a workplace focused on helping employees achieve their full potential.

The role of a Food Service Worker at Aramark involves playing a crucial part in delivering exceptional food service to customers. This position is designed for individuals who are eager to learn on the job under the guidance of their manager and who thrive in a team environment. As a Food Service Worker, you will assist with food preparation, meal portioning, and serving customers, maintaining high standards for food safety and quality at all times. The role requires adherence to detailed recipes and procedures, proper use of equipment, and careful attention to portions to ensure consistency and customer satisfaction.

Key responsibilities include managing food stations, maintaining temperature logs, and ensuring all food items meet quality standards before serving. You will also be responsible for greeting customers, handling inquiries or complaints with a positive attitude, and keeping the work areas clean and sanitized according to health and safety regulations. The position encourages cross-training to develop versatility and may involve working in different service settings such as concessions, catering, and special events.

Ideal candidates are team players who are organized, accountable, and enthusiastic about contributing to the team's success. Strong communication skills and the ability to adhere to safety and sanitation guidelines are essential. The role may have physical demands such as lifting, bending, pushing, pulling, extended periods of standing and walking, and working around heated equipment and loud noises. Personal Protective Equipment (PPE) and uniforms are typically required to ensure safety and hygiene standards are met.

Working at Aramark offers a supportive environment where you can ignite your passion and pursue what matters most to you. The company’s ongoing commitment to employee growth and community impact makes it a great place to build a rewarding career in the food service industry. Whether you are starting your career or looking to advance, Aramark provides a pathway to achieve your professional goals while fostering a culture of respect and inclusion.

Job Requirements

high school diploma or equivalent
previous experience in food service preferred
ability to lift and carry heavy items frequently
effective communication skills
willingness to work flexible hours including evenings, weekends, and holidays
ability to stand for extended periods
adherence to food safety regulations
valid Serve Safe Certification

Job Qualifications

great customer service and interpersonal skills
strong leadership and supervisory skills
ability to work in a team environment
serve safe certification
ability to follow detailed written and verbal instructions
food service experience preferred
requires frequent lifting/transporting hot food items
ability to work inside kitchen area, interact with heated equipment, steam, loud noise, chemicals and other at risk conditions

Job Duties

lead all aspects of and assist in preparation of food items for the day and dating products
coordinate and assist in setting up and breaking down stations designated by the manager
cook and otherwise prepare foods according to recipes and directions
responsible for use of accurate portions when preparing and serving items on the line
maintain daily temperature logs
responsible for taking samples of all food items on the line prior to serving the customers
alert management and pull food items that do not meet quality expectations
complete opening and closing station checklists
greet customers as they approach and leave the serving line
ask customers about the quality of their service and handle any complaints while maintaining a positive attitude and smile
coordinate and assist in maintaining a clean work station including floors, work areas, equipment, walls, refrigerators, and meat blocks
ensures that all work areas and serving utensils are cleaned and sanitized
responsible for accurate disposal of waste from the service line
transfers supplies and equipment between storage and work areas by hand or by cart
assist with daily safety observations and report safety hazards discovered in the location to management immediately
cross-train in areas as the need arises
able to work in concessions, catering, and special events required by your manager
perform task as requested by your manager on a weekly, bi-weekly, or monthly basis
completion of any task requested by a supervisor or member of the Aramark management team
lead all aspects of and advise the employees working on the line to ensure timely and effective service of the customers
request support from utility workers for sanitation issues of the line as needed