Food Service Worker Lead - Alabama State University

Montgomery, AL, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

training programs

career advancement

Job Description

Aramark is a global leader in food service, facilities management, and uniform services, proudly serving millions of guests daily in 15 countries around the world. With a deep-seated commitment to service and a unified purpose, Aramark thrives on doing great things for its employees, partners, communities, and the planet. The company fosters an inclusive and equitable environment, ensuring equal employment opportunities for all. Aramark is not only dedicated to delivering outstanding service but also focused on nurturing the talents, passions, and professional growth of its workforce. By working at Aramark, employees are empowered to reach their full potential while being part of a dynamic team that values integrity, teamwork, and customer satisfaction.

The Food Service Worker role at Aramark is a vital position within the company’s food service operations. This role involves assisting with food preparation, portioning meals accurately, and serving customers with a friendly and positive attitude. Working closely under the guidance of a manager, Food Service Workers learn on the job, developing practical skills and building meaningful connections with customers. The role requires teamwork, organization, focus, accountability, and a commitment to maintaining high standards of food safety and quality. Responsibilities include leading and assisting in preparation of food items, coordinating the setup and breakdown of serving stations, cooking and preparing food according to specific recipes and instructions, maintaining temperature logs, and ensuring all food items meet rigorous quality standards before serving.

In addition to food preparation and service, this position places a strong emphasis on maintaining cleanliness and sanitation of work areas, utensils, and equipment, while responsibly managing waste disposal. Food Service Workers also play an important role in customer engagement, greeting guests warmly, seeking feedback on service quality, and resolving any issues with a positive demeanor. Cross-training and flexibility are encouraged, as workers may be assigned to concessions, catering, or special events as needed. Safety awareness is critical, with employees expected to report potential hazards promptly. This role offers an excellent opportunity for those passionate about food service and customer service to grow their careers in a welcoming and supportive environment. Aramark values dedication and positive energy and provides a platform for employees to ignite their passions and pursue what matters most to them.

Job Requirements

High school diploma or equivalent
prior food service experience preferred
Serve Safe Certification
ability to lift up to 50 pounds
must be able to stand and walk for extended periods
ability to follow detailed instructions
availability to work flexible shifts including weekends
good communication skills
ability to work in a fast-paced environment

Job Qualifications

Great customer service and interpersonal skills
strong leadership and supervisory skills
ability to work in a team environment
Serve Safe Certification
ability to follow detailed written and verbal instructions
food service experience preferred
requires frequent lifting/transporting hot food items
ability to work inside kitchen area, interact with heated equipment, steam, loud noise, chemicals and other at-risk conditions

Job Duties

Lead all aspects of and assist in preparation of food items for the day and dating products
coordinate and assist in setting up and breaking down stations designated by the manager
cook and otherwise prepare foods according to recipes and directions
responsible for use of accurate portions when preparing and serving items on the line
maintain daily temperature logs
responsible for taking samples of all food items on the line prior to serving the customers
alert management and pull food items that do not meet quality expectations
complete opening and closing station checklists
greet customers as they approach and leave the serving line
ask customers about the quality of their service and handle any complaints while maintaining a positive attitude and smile
coordinate and assist in maintaining a clean work station including floors, work areas, equipment, walls, refrigerators, and meat blocks
ensure that all work areas and serving utensils are cleaned and sanitized
responsible for accurate disposal of waste from the service line
transfer supplies and equipment between storage and work areas by hand or by cart
assist with daily safety observations and report safety hazards discovered in the location to management immediately
cross-train in areas as the need arises
able to work in concessions, catering, and special events required by your manager
perform tasks as requested by your manager on a weekly, bi-weekly, or monthly basis
complete any task requested by a supervisor or member of the Aramark management team
lead all aspects of and advise the employees working on the line to ensure timely and effective service of the customers
request support from utility workers for sanitation issues of the line as needed