Food Service Worker II

Washington, DC, USA|

Job Overview

Compensation

Hourly

Exact $21.35

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee wellness programs

Training and Development

meal discounts

Job Description

Georgetown University Hospital is a renowned healthcare establishment committed to providing exceptional patient care and fostering a holistic healing environment. As a prominent medical institution, the hospital emphasizes the importance of nutrition and dietary management in patient recovery and overall wellness. The hospital's Food and Nutrition department plays an integral role in ensuring that patients receive nutritious, safe, and timely meals tailored to their specific medical needs and personal preferences. This department operates with a strong dedication to hygiene, customer service, and collaboration with clinical staff to optimize the dietary experience of every patient and visitor within the facility.

The Dietary Aide position at Georgetown University Hospital is essential for delivering quality patient meal services on assigned units. This role involves managing menu selections, assembling trays, delivering and collecting meals, and accommodating special dietary requests and in-between meal nutrition. The Dietary Aide acts as a critical communication link between patients, nursing personnel, and the Food and Nutrition department to address and resolve food-related concerns effectively. Additionally, the role supports dietitians by monitoring patients on specialized diets such as NPO, clear liquid, and full liquid diets, including recording food intake for patients undergoing intake analysis. Beyond patient service, this role includes responsibilities for setting up, preparing, and delivering food for catering events and operating retail service points like the Brown Bag and CCC cafeterias and physician lounges.

This employment opportunity is full-time with an hourly wage of USD 21.35, reflecting the hospital's commitment to fair compensation for skilled dietary professionals. The Dietary Aide will also be expected to handle customer service with professionalism, operate cash registers in accordance with handling procedures, and maintain equipment cleanliness and safety compliant with HACCP guidelines and relevant laws and regulations. This position demands a reliable, detail-oriented individual with strong interpersonal skills who can work well both independently and as part of a team. The role is dynamic, involving physical activities such as delivering trays and stocking supplies as well as clerical tasks like updating patient menu selections in computerized systems. Candidates will be trained and supported in upholding the institution’s philosophy, policies, and standards while contributing daily to an optimal patient experience through nutrition services.

Job Requirements

High school diploma or GED required
completion of sanitation and food handlers course preferred
1-2 years food preparation experience required
large-scale food preparation or hospital dietary experience preferred
previous catering experience preferred
knowledge of various foods their preparation and serving etiquette
ability to handle heavy workload
basic knowledge of sanitary methods used in food preparation and knowledge of safety precautions and HACCP procedures preferred
ability to follow directions and understand written and oral instructions
basic mathematical skills
courteous and tactful in dealing with customers
ability to exercise good judgement and initiative
meets competency requirements for patient dietary needs

Job Qualifications

High school diploma or GED
1-2 years food preparation experience
knowledge of various foods and their preparation
understanding of therapeutic diets
ability to operate computerized menu systems
experience in customer service
ability to maintain sanitation standards
good communication skills
ability to work effectively as part of a team

Job Duties

Makes daily rounds to assigned nursing units communicates with staff and patients collects menus and checks menus for accuracy and completeness
receives and prints diet sheets from SMS and distributes to appropriate catering personnel daily
assists patients in meal selection and completion of menu as needed taking preferences and special diets into account
enters menu selections for non-catering floors into the Computrition system prints out menus and meal tickets and distributes to appropriate persons
assembles meal trays while strictly adhering to mealtime schedules
accurately serves trays making sure that each tray is delivered to the appropriate person at the right time while observing patient privacy and consideration
ensures each food item on the tray meets standards for appearance temperature and accuracy
collects patient meal trays and documents food intake as ordered
answers phone calls from nursing units to make last minute changes to patient diets and communicates changes to catering associates
performs dipper and runner position responsibilities works in dish room
follows recipes for salad sandwich and dessert preparation
sets up dessert and sandwich beverage refrigeration and snack and condiment stations including hot food items and disposable products
verifies cashiers box and properly programs register if needed before meal service
maintains orderly uniform and personal grooming habits while working efficiently as a team member
sets up and prepares food for catering events per established orders and timeframes
delivers necessary materials and food to appropriate area
ensures food items utensils and decorative items placed on tables meet temperature and appearance standards
handles customer service complaints and informs management of problems and concerns
maintains sanitation standards by daily cleaning of work area and kitchen
gives completed catering slips to appropriate employee for correct billing
exemplifies commitment to caring patient experience service standards and safety standards in all activities
assumes other duties appropriate to the position and area