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Food Service Worker

Job Overview

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Employment Type

Full-time
Part-time
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Compensation

Hourly
Range $18.04 - $21.05
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Work Schedule

Flexible
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Benefits

Paid holidays
Dental Insurance
Health Insurance
Disability insurance
Paid Time Off
401(k)

Job Description

The Exchange is a distinguished retail and food service establishment dedicated to supporting military members, their families, and the broader community that wishes to give back to those who serve. As an award-winning organization, the Exchange operates a variety of food outlets, ranging from Starbucks to Burger King and several other options, providing diverse opportunities within the food service industry. This organization is deeply committed to its mission of giving back, as evidenced by the fact that two-thirds of its earnings are annually returned to the military community.

Working at the Exchange means joining a team that values dedication, service, and community spirit. Associates benefit from flexible scheduling tailored to meet individual needs, comprehensive medical, dental, life, and disability insurance options, paid time off, as well as shift differentials and holiday pay to reward extra efforts. Employees who qualify can also participate in a traditional pension and 401(k) retirement plan, ensuring financial stability in the long term. Additionally, team members gain access to the military base's facilities, benefit from the Mass Transit program, and hold the unique status of being Department of Defense (DoD) employees.

The role of a Food Service Worker at the Exchange is pivotal in creating a welcoming atmosphere and delivering exceptional customer service. This position is more than just food service; it is about representing the Exchange's commitment to excellence and support for the military community. Responsibilities include greeting customers warmly with eye contact and a genuine smile, promptly acknowledging those waiting in line, listening carefully to customer needs, and recommending appropriate products through thoughtful, follow-up questions. The Food Service Worker plays a crucial role in ensuring an extraordinary shopping experience by processing transactions accurately and efficiently while engaging customers in friendly and appropriate conversation.

The Exchange understands that its employees can work anywhere, which is why it emphasizes personal and professional growth within its team. The organization provides all the necessary tools and resources to help its associates succeed. Joining the Exchange is joining a team devoted to mutual growth and development, where each team member’s contribution is valued and nurtured. This role is ideal for individuals who thrive in a fast-paced environment, embrace technology, and are eager to contribute positively to both their team and customers.

Job Requirements

  • Able to lift up to 45 pounds (occasional lifting over 50 pounds)
  • Able to learn and adapt to current technology needs
  • Able to think quickly on the spot to answer customer questions
  • Able to take initiative
  • Able to share brand knowledge
  • Excellent attention to detail
  • Willing to cross-train and work in other areas of the store, as needed
  • Must possess a welcoming and helpful attitude toward customers and other team members
  • Excellent communication skills
  • Basic computer skills

Job Qualifications

  • Able to lift up to 45 pounds (occasional lifting over 50 pounds)
  • Able to learn and adapt to current technology needs
  • Able to think quickly on the spot to answer customer questions
  • Able to take initiative
  • Able to share brand knowledge
  • Excellent attention to detail
  • Willing to cross-train and work in other areas of the store, as needed
  • Must possess a welcoming and helpful attitude toward customers and other team members
  • Excellent communication skills
  • Basic computer skills
  • Fast food experience preferred

Job Duties

  • Greet every customer with eye contact and smile in your authentic way
  • Acknowledge every waiting customer as soon as they arrive to the register to let them know you’ll be right with them
  • Listen to customer needs
  • ask appropriate follow-up questions to ensure you offer appropriate products that meet the specific need of the customer
  • Ensure customers have an extraordinary experience while shopping
  • Complete transactions accurately and efficiently while engaging customers in appropriate conversation

Job Criteria

Experience

Entry Level (1-2 years)


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