Food Service Team Members

Scranton, PA, USA|Onsite

Job Overview

Employment Type

Part-time

Compensation

Hourly

Exact $12.50

Work Schedule

Flexible

Benefits

Health Insurance

vacation

Holiday pay

401k with employer match

Paid holidays

Paid Time Off

weekly pay

Job Description

CrossAmerica Partners is a prominent wholesale distributor of motor fuels, an operator of convenience stores, and a landlord of real estate used in the retail distribution of motor fuels. With operations spanning 34 states, the company has firmly established itself as an industry leader, dedicated to offering essential fuel and convenience products that keep people moving throughout America. CrossAmerica Partners values integrity, customer service excellence, and operational efficiency as core elements of their business model, continuously striving to maintain a strong geographic footprint while adapting to evolving market needs and trends. The company is known for promoting a positive work environment, providing growth opportunities, and supporting employee well-being through various benefits and competitive compensation packages.

The Food Service Team Member position at CrossAmerica Partners is a vital role responsible for overseeing the food service operations within their convenience stores, particularly those branded Subway. This part-time role, with flexible schedules and weekly pay starting at $13 per hour, offers opportunities primarily during afternoons and evenings. Candidates with open availability are preferred. The Food Service Team Member is expected to deliver outstanding customer service, ensuring a clean, well-stocked, and secure store. Responsibilities include food preparation, presentation, inventory monitoring, and cash handling, all performed in alignment with high food safety and sanitation standards.

This role requires individuals who are highly motivated, detail-oriented, and able to manage multiple tasks simultaneously in a fast-paced, customer-facing environment. The Food Service Team Member collaborates closely with other staff members to maintain a seamless workflow, ensuring customer satisfaction and operational success. Duties also encompass maintaining store security and cleanliness, handling food waste efficiently, and assisting in various store functions such as restocking and closing duties.

CrossAmerica Partners offers this position as a gateway for those interested in gaining valuable experience in food service and retail operations, with an emphasis on teamwork, responsibility, and quality service. The company fosters an inclusive and supportive atmosphere, ensuring that employees feel valued and equipped to perform their roles safely and effectively. Comprehensive training and potential opportunities for skill development such as Food Handler and ServSafe certifications are provided to enhance employee expertise and career progression.

Job Requirements

High school diploma or equivalent
Previous experience in food service or retail preferred
Availability for afternoons and evenings
Ability to stand for extended periods
Ability to lift up to 50 lbs
Ability to operate kitchen equipment safely
Willingness to obtain Food Handler Certification
Ability to work flexible, part-time hours
Familiarity with POS systems helpful
Strong customer service skills
Ability to work independently and as part of a team

Job Qualifications

High school diploma or equivalent required
Previous experience in food service or retail, especially in a fast-paced environment, is preferred
Basic food preparation experience and familiarity with kitchen equipment is a plus
Strong interpersonal skills with the ability to communicate effectively with customers and provide excellent service
Ability to maintain high standards for food quality, cleanliness, and safety while managing multiple tasks during a busy shift
Ability to perform multiple tasks simultaneously, such as preparing food, handling customer transactions, and maintaining store cleanliness
Ability to handle customer complaints and resolve food service issues in a calm and professional manner
Ability to work collaboratively with other associates to ensure smooth store operations, even during overnight hours
Basic knowledge of point-of-sale (POS) systems, inventory software, and scheduling tools
Familiarity with basic office software (e.g., Word, Excel) is a plus
Food Handler Certification or willingness to obtain certification during training is preferred
ServSafe Certification or equivalent food safety certification is preferred but not required at the time of hire

Job Duties

Greet and assist customers in a friendly and professional manner, answering questions, providing food recommendations, and processing food-related transactions
Stay up to date on menu items, store promotions, and product offerings to assist customers effectively and drive sales in the food service area
Promote store specials and upselling food items to customers to increase sales and customer satisfaction
Prepare, cook, and assemble food items as per store recipes and standards, ensuring that food is served hot, fresh, and to customer specifications
Maintain high standards of food presentation, taste, and portion control
Ensure that food items are consistent in quality and appearance
Safely operate kitchen equipment such as fryers, grills, microwaves, and other cooking appliances in accordance with company guidelines
Verify food orders and prepare them accurately
Ensure that food is delivered to customers in a timely manner, especially during busy shifts
Ensure that all food handling, preparation, and storage practices meet food safety standards and local health codes
Monitor food temperatures and track food expiration dates
Keep the food service area, kitchen, and dining area clean and organized, following proper sanitation practices
Regularly clean workstations, equipment, and surfaces to maintain a safe and hygienic environment
Manage food waste, ensuring proper handling of leftovers and disposal of expired or damaged products
Follow portion control guidelines to minimize waste
Monitor and track food inventory, ensuring that items are well-stocked and properly rotated (FIFO)
Assist in restocking food items, snacks, and beverages as needed
Ensure that food items and supplies are organized and easily accessible for efficient food preparation
Report any inventory shortages or discrepancies to the Food Service Manager
Ensure that perishable goods are rotated and used in a timely manner to maintain freshness and minimize spoilage
Operate the point-of-sale (POS) system to process transactions for food, beverages, and other products
Handle cash, credit, and debit card payments accurately
Assist with closing duties at the end of the shift, including cash register reconciliation and ensuring that cash drawers balance
Track and report on food sales and inventory usage during the overnight shift
Ensure that all sales transactions are accurately recorded
Maintain the overall cleanliness and organization of the store, including both food service areas and retail sections
This includes wiping down counters, floors, and maintaining a clutter-free environment
Monitor the store and food service area for security, ensuring that all doors are securely locked, and alarms are set as required
Report on any suspicious activity to management
Be familiar with emergency procedures, including fire safety, first aid, and emergency contact protocols
Communicate important information to the morning shift team, including food service issues, inventory concerns, or customer feedback
Work effectively with other team members to ensure smooth operations during shift
Assist with other tasks, such as cleaning and restocking, as needed