Food Service Team Leader

Wilmington, NC, USA|Onsite

Job Overview

Employment Type

Full-time

Hourly

Compensation

Hourly

Range $20.25 - $34.45

Work Schedule

Flexible

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Vision Insurance

Dental Insurance

Life insurance

401(k)

employee discount

Paid sick leave

paid national holidays

Paid vacation

short term disability

long term disability

Job Description

Target is a well-known retail corporation that strives to enrich the lives of its guests and team members alike through a culture of inclusion, respect, and customer service excellence. Target is dedicated to providing a joyful shopping experience with a focus on quality, value, and community. With a robust presence in the retail and food and beverage sectors, Target is committed to supporting its employees with comprehensive benefits and growth opportunities. Team members benefit from comprehensive health plans including medical, vision, dental, and life insurance, as well as financial programs such as 401(k), employee discounts, and paid time off including sick leave and national holidays.

The Food & Beverage Team at Target plays a critical role in ensuring that guests have a consistent and enjoyable shopping experience, with fresh products available and accurately presented. This team oversees operations related to replenishment, inventory management, food safety, presentation, pricing, and promotional activities within the food and beverage sections of the store. The Food Service Team Leader position is designed for individuals seeking a leadership role where they can develop skills in managing teams, business operations, and guest services. The role offers a dynamic and fast-paced work environment where no two days are the same. Team leaders are responsible for driving the department’s sales and guest engagement by planning and executing daily workload and aligning their team with business priorities. They lead by example, ensuring that their team is trained and motivated to deliver remarkable guest service while maintaining high standards of food safety and operational compliance.

A Food Service Team Leader at Target will develop expertise in guest service fundamentals, food safety protocols, inventory and production management, and team leadership. This position includes tasks such as assigning daily duties based on guest traffic, assessing production and dining areas for food safety, managing inventory efficiently, and participating in hiring and onboarding new team members. The leader also plays a critical role in fostering a culture of ethical conduct, safety, inclusivity, and accountability. They are expected to model safe behaviors, maintain compliance with all food safety and brand standards, and contribute to merchandise protection strategies. Additionally, they may assume store leadership responsibilities when needed, aiding in emergency response and guest service continuity.

Candidates who thrive in this role are those who enjoy helping others, work well in a fast-paced and physically active environment, and can manage multiple priorities independently. Exceptional communication skills, flexibility in scheduling including nights and weekends, and a welcoming attitude towards guests and coworkers are essential traits. Industry knowledge and previous retail experience are advantageous but not required as comprehensive training is provided. The starting wage for this position ranges from $20.25 to $22.25 per hour, with potential to earn up to $34.45 based on factors such as experience, education, and certifications.

Overall, working as a Food Service Team Leader at Target offers not only a competitive pay and benefits package but also an enriching opportunity to grow within a leading retail company committed to diversity, leadership development, and operational excellence.

Job Requirements

High school diploma or equivalent
must be at least 18 years of age or older
previous retail experience preferred but not required
strong interest and knowledge of the food service business
lead and hold others accountable
communicate on multiple frequency devices and operate handheld scanners and other technology equipment as directed
work independently and as part of a team
manage workload and prioritize tasks independently
capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes
welcoming and helpful attitude toward all guests and other team members
effective communication skills
access all areas of the building to respond to guest or team member issues
interpret instructions, reports and information
accurately handle cash register operations as needed
climb up and down ladders if needed
scan, handle, and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 44 pounds without additional assistance from others
flexible work schedule including nights, weekends and holidays
reliable and prompt attendance necessary
ability to work in environments that will include refrigeration and freezer temperatures and conditions where common allergens may also be handled or present
capable of working in and exposure to varying temperatures, humidity, and other elements while performing certain job duties including but not limited to Drive-Ups, carryout, etc.
ability to remain mobile for the duration of a scheduled shifts with shift length that may vary

Job Qualifications

High school diploma or equivalent
previous retail experience preferred but not required
strong interest and knowledge of the food service business
lead and hold others accountable
communicate on multiple frequency devices and operate handheld scanners and other technology equipment as directed
work independently and as part of a team
manage workload and prioritize tasks independently
capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes
welcoming and helpful attitude toward all guests and other team members
effective communication skills

Job Duties

Consistently deliver guest experience commitments to create an easy, inspiring and friendly guest experience
ensure every team member understands, is trained, and consistently delivers on Target's guest experience commitments and consistent operations
actively observe and provide feedback, holding team members accountable while recognizing great guest experience moments
review area guest, financial, and team outcome metrics to identify opportunities, take action to improve, and align team on the right behaviors and execution, celebrate wins, drive results that deliver outcomes and elevate the guest experience
plan and execute daily and weekly workload to deliver department and store sales goals and guest engagement, including planning food service transitions, revisions, sales plans, sampling, promotions and price change workload
assign daily tasks to team members based on planned workload and guest traffic patterns, ensuring alignment with weekly and monthly business priorities
assess food service back of house, production areas, dining spaces and merchandising spaces to ensure food safety and proper inventory levels
walk food and beverage standards and food service routines daily to assess priorities and review reporting to identify business gaps for follow-up
follow all food safety requirements and cleaning routines, including monitoring and recording temperature sensitive food items
validate and follow up on team members' progress against department checklists and routines
lead team to uphold and maintain all Starbucks and Pizza Hut brand standards and production specifications where applicable
ensure accurate in-stocks by placing store-initiated orders according to best practices
follow proper perishable inventory management procedures to ensure an accurate recording of inventory
make production quantity decisions just in time to ensure freshness, in-stocks, sales and profitability are achieved consistently
remain up-to-date on relevant trends and products to educate team members
participate in team hiring and onboarding processes
establish clear goals and expectations and hold team members accountable to expectations
complete all Starbucks and/or Pizza Hut training requirements and certifications
demonstrate a culture of ethical conduct, safety and compliance
lead and demonstrate a safety culture through modeling and recognizing safe behaviors, identifying and correcting hazards, holding team accountable to following safety expectations, assisting with incident response, and reporting and investigating injuries timely and accurately
demonstrate inclusivity by valuing diverse voices and approaches, being authentic and respectful, and creating equitable experiences
lead and demonstrate a culture of executing all best practices
help close skill gaps through development, coaching and team interactions
model the execution of physical security processes to enhance the in-store security culture
support merchandise protection strategies across the total store including ordering, storage and application as directed by best practices
as a key carrier, follow all safe and secure training and processes
occasionally assume store-level leadership on duty (LOD) responsibilities to enable the guest experience for the store during assigned shifts based on store needs
address all store emergency and compliance needs
support guest services such as back-up cashier, order pick up (OPU) and drive-up (DU) and maintain a compliance culture while executing those duties
perform all other duties based on business needs