FOOD SERVICE SUPERVISOR (Full Time w/ Benefits)

Jacksonville, FL, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Exact $22.89

Work Schedule

Standard Hours

Weekend Shifts

Benefits

Medical insurance

Dental Insurance

Life insurance

short-term disability

long-term disability

Paid Time Off

matching 401k plan

Pension Plan

Job Description

The Jacksonville organization is a prominent establishment located in Jacksonville, Florida, operating under the Federal Non-Appropriated Fund (NAF) schedule. It offers various positions that cater to the community and serve the installation with utmost dedication. Known for their commitment to quality service and employee satisfaction, this organization emphasizes consistent professional growth and a supportive work environment. The position offered is full-time, which implies a minimum of 35 hours per week, with a competitive pay rate of $22.89 per hour based on the NAF wage schedule. Alongside the salary, the employment benefits are quite comprehensive and include medical and dental insurance, life insurance, short-term and long-term disability insurance, paid annual and sick leave, a matching 401K plan, a pension plan, and other advantages that support employee welfare and financial security.

The role primarily focuses on supervising and coordinating operations across various food service locations within the installation. This position supervises associates mostly in grades NA-2 to NA-3, who are engaged in performing different food service tasks. The supervisory responsibilities integrate managing team members by ensuring necessary training, performance appraisals, and resolving informal complaints while upholding Equal Employment Opportunity (EEO) policies. The role acts as a pivotal link between the food service associates and higher management by overseeing operational priorities and addressing challenges proactively.

Additional responsibilities include planning and scheduling food service operations, establishing task priorities for subordinates, coordinating workforce allocation with different area supervisors, and ensuring equipment and supplies are adequate. The supervisor also oversees adherence to Navy Exchange Customer Service standards, ensuring that associates maintain a neat and professional appearance, offer courteous service, present food attractively, and foster a friendly environment for patrons. Furthermore, the position requires handling administrative duties such as correspondence related to food service operations and providing continuity during the supervisor's absence when needed.

The ideal candidate must have at least twelve months of experience performing cafeteria or counter-type food service duties, including preparing simple food items, serving customers, operating cash registers, and maintaining cleanliness. There is an educational substitution policy where one year of high school education can be credited for three months of experience, with a maximum substitution of a high school diploma or GED for twelve months of experience. Flexibility and willingness to work weekends are essential for this role due to the nature of the food service industry and customer demand cycles.

Overall, this full-time supervision role in food service at Jacksonville offers a unique opportunity to work in a structured, supportive environment with competitive pay and comprehensive benefits. The candidate will play a crucial role in ensuring high-quality food service operations while fostering a collaborative and efficient team environment. This role is best suited for individuals with leadership qualities, a passion for customer service, and a strong background in food service operations who wish to develop their supervisory skills further within a respected federal organization.

Job Requirements

Twelve months experience performing cafeteria or counter-type food service duties
Ability to supervise associates predominantly in grade NA-2 and NA-3
Knowledge of food service operations and procedures
Ability to plan and schedule sequence of operations
Capable of recommending performance standards and handling disciplinary actions
Good interpersonal and communication skills
Must adhere to EEO policies and Navy Exchange Customer Service standards
Flexibility to work weekends
High school diploma or equivalent education

Job Qualifications

Twelve months experience performing cafeteria or counter-type food service duties such as preparing fruit and vegetable salads making simple sandwiches and coffee in large urns setting up food service counters steam tables etc receiving customer orders and serving customers operating a cash register computing charge performing cleaning duties such as scraping staking and preparing dishes for dishwasher keeping counters steam table and other equipment and appliances clean or similar work that provided the knowledge and skills to perform the duties of the position
One year of high school education may be substituted for 3 months of experience up to a high school diploma or GED for 12 months of experience
Must be flexible and willing to work weekends

Job Duties

Supervises a number of food service associates predominantly in NA-2 or NA-3 engaged in performing food service functions at specific food service areas and or locations
Insures necessary training of subordinates in various operations
Recommends performance requirements and provides input regarding performance appraisals
Adjusts informal complaints through discussion with associates or as applicable union representatives
Initiates proposals for disciplinary action as needed
Carries out EEO policies and communicates support of these principles to subordinates
Plans and schedules sequence of operations and establishes required priorities for subordinates in assigned area and selects workers and tasks to be performed coordinates as necessary with appropriate area and or location in connection with availability of personnel
Explains work requirements and new procedures provides advice when problems occur
Reviews work for overall adequacy timeliness and compliance with established procedures
Determines equipment supplies and maintenance required and assures adequacy of supplies and equipment as needed
Completes a variety of correspondence and reports in connection with the food service operation provides information pertaining to the various operations and otherwise assists in administrative matters relating to the food service operation
May provide continuity of all K4 operations in the absence of the supervisor
Adheres to Navy Exchange Customer Service standards by maintaining a neat clean appearance and wearing appropriate uniform name tag as required
Exercises tact good manners and courtesy when serving and assisting customers suggests substitutes when items are not available and informs customers of specials
Provides service in a prompt and friendly manner ensuring that the food items are presented in an attractive and appetizing way
Furnishes each customer with a register receipt and thanks the customer for their patronage
Works under the general supervision of a designated supervisor performing duties in accordance with prescribed procedures and instruction
Refers difficult operational problems to superior for advice and guidance
Performs other related duties as assigned