Food Service Supervisor - Florida Southern, Steak N Shake

Guest Services, Inc., founded in 1917, is a premier hospitality management company and a National Park Service concessionaire with a long-standing reputation for delivering superior services across a diverse range of client sites throughout the United States. These sites include luxury communities, hotels, resorts, government and business dining facilities, full-service restaurants, state and national parks, outdoor recreation areas, boathouses, marinas, museums, conference centers, senior living communities, healthcare systems, school and university dining facilities, and specialty retail stores. The company is committed to excellence and prides itself on providing best-in-class service and fostering a welcoming atmosphere for both clients and employees. Guest Services, Inc. embraces diversity, equity, and inclusion (DEI) as core company values, striving to create an inclusive workplace that encourages individuals to bring their full selves to work and thus enhance the quality of service to a diverse customer base. The organization is an Equal Opportunity employer, ensuring that employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

The Food Service Supervisor role at Guest Services is a critical leadership position within the food and beverage operations. This full-time, hourly role, compensating $15.00 per hour, supports the unit Manager in all facets of unit operations, including managing food service areas, beverage services, equipment maintenance, and property upkeep. The primary goal is to support the achievement of financial objectives and company-wide initiatives while fostering a collaborative and productive team environment. The supervisor is tasked with ensuring exceptional guest satisfaction by maintaining high standards of customer service and swiftly resolving any guest complaints in alignment with company policies. Additionally, the role involves active involvement in recruiting, supervising, scheduling, training, and developing hourly staff to ensure peak performance and continuous growth. The Food Service Supervisor is responsible for monitoring the cleanliness and organization of dining areas, cashier and food stations, enforcing safety and sanitation standards, managing cash control, and upholding employee hygiene standards. Physical aspects of the job require frequent movement throughout the unit, the ability to lift and carry up to 50 lbs occasionally, withstand temperature variations in work environments, and maintain active communication in a fast-paced setting. The position requires a detailed understanding of safety protocols, operational procedures, and a proactive approach to problem-solving and teamwork. The Food Service Supervisor will utilize a variety of equipment including typical office tools like computers and phones, as well as food service equipment such as stoves, fryers, and refrigeration units. This essential role contributes significantly to delivering an exceptional dining experience while supporting Guest Services' mission to provide top-tier hospitality services across its many venues.