Food Service Supervisor - FLETC

Guest Services, Inc. is a renowned hospitality management company and National Park Service concessionaire in the United States, established in 1917. With over a century of experience, Guest Services has built a reputation for excellence by offering best-in-class services across an extensive range of client sites. These include luxury communities, hotels, resorts, government and business dining facilities, full-service restaurants, state and national parks, outdoor recreation venues, boathouses, marinas, museums, conference centers, senior living communities, health care systems, school and university dining venues, and specialty retail stores. The company is committed to delivering exceptional experiences through quality management and innovative service solutions, making it a trusted partner in the hospitality sector.

Guest Services, Inc. values diversity, equity, and inclusion, fostering a workplace culture where employees can bring their authentic selves to work. The company actively promotes an inclusive environment to support a diverse customer base and maintain high standards of customer service. As an Equal Opportunity Employer, Guest Services provides fair consideration for employment and promotion opportunities irrespective of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

The Food Service Supervisor role at Guest Services is critical to supporting the operational success of various food service units under the company's management. This position assists the Manager in overseeing all aspects of unit operations and floor management, including the management of food, beverages, equipment, and property. The Food Service Supervisor plays a vital role in achieving financial goals and advancing company initiatives by ensuring smooth daily operations and maintaining quality standards across all service areas.

Key responsibilities of the Food Service Supervisor include ensuring complete guest satisfaction, handling and resolving guest complaints in line with established customer service standards, and supervising the setup and maintenance of dining areas, cashier stations, and food stations to uphold quality. The Supervisor also contributes to human resource functions by assisting in recruiting, supervising, scheduling, disciplining, reviewing, and directing staff under the Manager's guidance. Training and monitoring staff performance for peak efficiency and development is a core part of this position.

Maintaining a safe and sanitary facility environment is another essential duty, involving standards enforcement around equipment upkeep, food production and handling, cooking techniques, housekeeping, sanitation, dress code, cash control, and employee hygiene. The Food Service Supervisor is expected to promptly report any unusual events, safety issues, or quality control concerns to management.

This role demands physical stamina and mental acuity due to the dynamic nature of food service operations. It involves frequent movement within the service unit, lifting and carrying weights up to 50 pounds, standing for extended periods, and operating in areas with varying temperatures such as freezers and grills. Communication skills are paramount for interacting effectively with customers, staff, and management to ensure seamless service delivery.

Overall, the Food Service Supervisor position at Guest Services offers a challenging and rewarding opportunity for individuals passionate about food service management and customer satisfaction. The company provides a supportive environment that thrives on teamwork, operational excellence, and a commitment to upholding industry standards, making it an excellent choice for career growth in the hospitality industry.