Food Service - Supervisor

SSA Group has established itself as a prominent player in the hospitality industry for over 50 years, specializing in partnering with cultural attractions to enhance the overall hospitality experience journey. SSA focuses on crafting seamless guest journeys by integrating admissions, culinary, and retail services with innovation and human connection. This approach, branded as 452 Hospitality, epitomizes their commitment to operational intelligence and people-focused service, aiming to create meaningful and memorable moments for their partners and the communities they serve. SSA's passion for hospitality extends beyond traditional norms, leveraging advanced operational strategies and a guest-centric philosophy to ensure every interaction is warm, welcoming, and impactful.

The Food Service Supervisor role is vital within SSA Group’s ecosystem, tasked with overseeing daily operations within designated food service zones or locations. Reporting directly to the Food Service Operations Manager, this supervisory position demands a proactive leader who can manage staff, inventory, and ensure service quality in a fast-paced environment. The supervisor is responsible for executing 452 Hospitality at every guest touchpoint, maintaining product standards, and ensuring compliance with food safety regulations through effective training and coaching of team members. Additionally, the role involves direct engagement with guests to address feedback promptly and uphold a clean, safe, and organized workplace.

This position is ideal for individuals who are passionate about hospitality, possess strong leadership and communication skills, and thrive in dynamic settings. The Food Service Supervisor will function as a pivotal link between frontline employees and management, fostering teamwork, developing personnel, and helping to build a positive, inclusive culture aligned with SSA’s values. With a focus on efficiency, waste management, and operational consistency, this role empowers supervisors to take initiative and contribute to continuous improvement. Moreover, the role includes responsibilities such as managing production of food items like popcorn, cotton candy, and beverages, coordinating daily prep and staffing plans, and supporting overall outlet performance.

SSA Group offers this role as a full-time opportunity eligible for overtime pay, coupled with a comprehensive benefits package including on-demand pay, meal plans, employee discounts, and a 401(k) program with a company match. The company’s commitment to Inclusion, Diversity, Equity, and Accessibility (IDEA), along with sustainability and community engagement initiatives, further enhances the workplace environment. Applicants can expect a culture that not only values professional development but also emphasizes giving back to local communities and fostering a supportive work atmosphere.

As the Food Service Supervisor, you will have the chance to leave a lasting impact by ensuring every guest experience embodies SSA’s hallmark of 452 Hospitality, while also advancing your career within a respected hospitality organization known for operational excellence and innovation.