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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $20.00 - $22.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
overtime pay
on-demand pay
meal plan
Employee Discounts
401(k) with Company Match
Tuition Discount
Bereavement leave
Holiday pay
Paid sick leave
Job Description
SSA Group has established itself as a prominent player in the hospitality industry for over 50 years, specializing in partnering with cultural attractions to enhance the overall hospitality experience journey. SSA focuses on crafting seamless guest journeys by integrating admissions, culinary, and retail services with innovation and human connection. This approach, branded as 452 Hospitality, epitomizes their commitment to operational intelligence and people-focused service, aiming to create meaningful and memorable moments for their partners and the communities they serve. SSA's passion for hospitality extends beyond traditional norms, leveraging advanced operational strategies and a guest-centric philosophy to ensure every interaction is... Show More
Job Requirements
- Strong interpersonal and communication skills including ability to articulate to management and team
- Proven leadership with understanding of team building and development
- Exceptional problem solving and decision making skills
- Demonstrates multitasking, detail orientation, analytical, planning and leadership skills
- Ability to remain flexible in fast-paced environments
- Team player who is personable, professional, upbeat, takes initiative, and uses tact and diplomacy
- Computer skills for basic office functions
- Physical ability to stand for extended periods and lift boxes 10-35 lbs
- Ability to work varied hours including nights, weekends, and holidays
- Commitment to uphold company policies and safety standards
- Willingness to engage in sustainability and diversity efforts
- Compliance with local, state, and federal regulations
Job Qualifications
- Minimum 1-2 years quick service management or operations supervisory experience preferred
- Strong interpersonal and communication skills
- Proven leadership skills and ability to foster team building and partnerships with branch managers
- Exceptional problem-solving and decision-making abilities
- Demonstrates multitasking, attention to detail, analytical, planning, and leadership skills
- Ability to remain flexible in a fast-paced environment
- Team player with a personable, professional, and upbeat demeanor
- Basic computer knowledge for office functions
- Knowledge of food service safety, including serve-safe temperatures, FIFO product rotation, sanitation, and safe alcohol service
Job Duties
- Deliver warm, welcoming, and memorable experiences for every guest and client by living out 452 Hospitality
- Ensure location or zone is adequately stocked, prepped, and staffed for daily operation
- Oversee operational duties including quick service, food service, safety and quality, availability, merchandising, and guest service standards
- Support daily prep and item lists, delegating tasks to employees
- Actively support operations by filling in gaps as needed to ensure smooth service
- Assign associates to duties, coaching through projects, daily tasks, and guest interactions
- Respond efficiently to guest feedback
- Maintain general organizational upkeep of storage and back dock areas
- Conduct daily check-ins ensuring communication of preshift meeting information
- Limit and control waste through proper prep levels and daily tracking
- Maintain consistency with product standards set by operations and culinary teams
- Create and communicate plans for staffing, prep, and duties for the next day with direct reports
- Implement proper merchandising of products
- Monitor and control production of assigned products
- Train new employees and issue performance reviews
- Conduct coaching and manage breaks for employees
- Inspect equipment and perform routine maintenance and cleaning
- Remain knowledgeable and compliant with local, state, and federal laws
- Maintain a clean, safe, and organized work environment
- Uphold company policies and procedures
- Perform other tasks as necessary
- Engage with IDEA and community efforts by promoting inclusivity and sustainability
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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