Food Service Supervisor

Guest Services, Inc. is a highly respected hospitality management company and National Park Service concessionaire, established in 1917. Over the years, the company has built a prestigious reputation as a premier provider of hospitality services across the United States. Their diverse portfolio includes managing luxury communities, hotels, resorts, government and business dining facilities, full-service restaurants, state and national parks, outdoor recreation areas, boathouses, marinas, museums, conference centers, senior living communities, health care systems, school and university dining facilities, and specialty retail stores. Guest Services, Inc. is committed to delivering best-in-class services tailored to meet the unique needs of each client site. The company prides itself on fostering an inclusive and supportive work culture that embraces diversity, equity, and inclusion, making it a workplace where every employee is encouraged to bring their whole self to work. This philosophy not only promotes a positive work environment but also enhances the quality of service they provide to a diverse customer base.

The Food Service Supervisor role at Guest Services, Inc. is a vital position that supports the unit Manager in all facets of day-to-day operations and floor management. This role plays a key part in maintaining the highest standards of food, beverage, equipment, and property management to help achieve financial objectives and support company initiatives. The Food Service Supervisor is responsible for cultivating a team-oriented environment that champions exceptional customer service and ensures that all staff consistently deliver high performance. Key responsibilities include monitoring and supervising the setup and maintenance of dining areas, cashier stations, and food stations to uphold quality standards. The supervisor also plays an active role in staff management, including recruiting, scheduling, disciplining, and reviewing performance under the Manager's guidance. They train hourly staff to optimize performance during peak periods and closely monitor staff development. Moreover, the Food Service Supervisor is charged with maintaining a safe facility environment by enforcing standards for equipment upkeep, food production and handling, cooking procedures, sanitation, dress code, cash control, and employee hygiene. They are also expected to promptly report any unusual incidents or safety and quality control issues to the Manager. This role demands strong interpersonal skills, problem-solving capabilities, and a commitment to excellence in guest satisfaction. Physical and mental requirements include the ability to stand for the entire workday, move frequently within the unit, lift and carry weights regularly, and withstand temperature extremes associated with food service activities. Overall, the Food Service Supervisor position offers a challenging and rewarding opportunity for someone committed to leadership, team building, and exceptional service within the hospitality industry at a reputable and established company.