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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Exact $18.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
overtime pay
on-demand pay program
meal plan
Employee Discounts
401(k) program
Tuition Discount
Bereavement leave
Holiday pay
Paid sick leave
Job Description
SSA is a leading hospitality service provider with a rich history spanning over five decades. The company specializes in partnering with cultural attractions to craft unforgettable hospitality experiences that allow partner organizations to maintain their mission focus. SSA integrates admissions, culinary, and retail services with a strong emphasis on innovation and human connection, creating a seamless guest experience that delights visitors and supports communities. This holistic approach is encapsulated in the 452 Hospitality philosophy, which serves as the cornerstone for all of SSA's services, guiding their commitment to operational intelligence, excellence in service, and fostering memorable moments.
The Food Servi... Show More
The Food Servi... Show More
Job Requirements
- strong interpersonal and communication skills including ability to articulate to general manager and personnel
- proven leadership skills with understanding of importance of team building and development while fostering partnerships with other branch managers
- exceptional problem solving and decision making skills combined with organizational skills
- ability to multitask, detail, analytical, planning and leadership skills
- ability to remain flexible in fast-paced environment
- team player, personable, professional, upbeat and energetic
- takes initiative, uses tact and diplomacy
- computer knowledge and skill level for basic office functions
- physical ability to stand for extended periods and to move and handle boxes 10-35 lbs as necessary
- ability to work varied hours days including nights, weekends and holidays as needed
Job Qualifications
- 1-2 years of quick service management or operations supervisory experience preferred
- strong interpersonal and communication skills
- proven leadership skills with focus on team building and development
- exceptional problem solving and decision making skills
- ability to multitask and demonstrate analytical and planning skills
- flexibility to work in fast-paced environment
- team player with professional, upbeat and energetic attitude
- computer knowledge for basic office functions
- physical ability to stand and move for extended periods
- ability to work varied hours including nights, weekends and holidays
Job Duties
- Live out 452 Hospitality by delivering warm, welcoming, and memorable experiences for every guest and client
- Ensure location or zone is adequately stocked, prepped, and staffed for daily operation, working with direct reports to fill as necessary
- Oversee direct location or zone operational duties ensuring quick service, food service, safety and quality, availability, merchandising and guest service standards are all met and excelled
- Support the build of daily prep and item lists, delegating to employees as necessary
- Actively help to support operations and fill holes as necessary to ensure smooth service
- Assign associates to duties, coaching through projects, daily tasks, and guest interaction
- Actively and efficiently respond to guest feedback
- Maintain organizational upkeep of each outlet's storage areas and back dock spaces
- Responsible for daily check-ins with outlets ensuring communication of preshift meeting information
- Limit and control waste through maintaining proper prep levels and daily waste tracking
- Maintain consistency and serve product based on standards set by operations and culinary teams
- Create and communicate plan for next day regarding staffing, prep, and to-do lists with direct reports
- Implement proper merchandising of products as set by operations team
- Monitor and control production of all products in zone
- Support oversight of personnel duties including training, performance reviews, and coaching
- Oversee break and rest break management for employees
- Inspect equipment and perform routine maintenance and cleaning
- Ensure tasks are completed timely including active participation in daily duties
- Remain knowledgeable and supervise in accordance with local, state, and federal laws
- Maintain a clean, safe, and organized work environment
- Uphold and demonstrate understanding of company policies and procedures
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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