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Job Overview
Employment Type
Hourly
Compensation
Hourly
Exact $28.00
Work Schedule
Standard Hours
Day Shifts
Benefits
Work-life balance
Employee well-being programs
supportive work culture
competitive hourly rate
inclusive work environment
Training and development opportunities
Employee Discounts
Job Description
USC Auxiliary Services is one of the largest divisions at The University of Southern California, dedicated to enhancing the daily experience of over 65,000 students, athletes, faculty, staff, and visitors who come to the campuses. This division encompasses six central business units: USC Bookstores, USC Hospitality, USC Housing, USC Transportation, the USC Hotel, and the Los Angeles Memorial Coliseum. Together, these units create an exceptional and comprehensive university experience that supports the growth and development of future leaders, scientists, filmmakers, engineers, and doctors. Auxiliary Services is deeply committed to fostering a welcoming and inclusive environment that connects all members of... Show More
Job Requirements
- High school or equivalent
- minimum 1 year in customer service in a retail or restaurant environment
- ability to learn quickly
- excellent written and oral communication skills
- experience in a retail environment
- proven interpersonal skills
- proven ability to build relationships and work as part of a team
- ability to provide and receive immediate feedback, following standards based on established operating procedures
- strong commitment to USC's unifying values
Job Qualifications
- High school diploma or equivalent
- combined experience/education as substitute for minimum education
- at least 1 year of experience in customer service in a retail or restaurant environment
- ability to learn quickly
- excellent written and oral communication skills
- experience in a retail environment
- proven interpersonal skills
- proven ability to build relationships and work as part of a team
- ability to provide and receive immediate feedback following standards based on established operating procedures
- strong commitment to USC's unifying values
- preferred 3 years of experience in customer service in a retail or restaurant environment
- experience leading the work of others
- demonstrated ability to mentor and train employees
Job Duties
- Leads activities of back-of-house and front-of-house staff
- assigns tasks, oversees station deployment and maintains break scheduling
- assists in staff training, conducting training classes regarding safety, security, service standards and departmental procedures
- demonstrates techniques, proper equipment usage and procedures to employees
- provides guidance and assigns workloads according to standard operating procedures
- ensures all unit-specific standards and/or brand standards are maintained
- ensures unit meets all applicable food safety, health and sanitation regulations
- responds to requests from customers, supervisors or management in a timely manner
- provides customer service by guiding and working alongside staff in all stations, as needed
- prepares and coaches the preparation of food and beverages to standard recipes or customized for customers, adapting to recipe changes
- responds to and tracks customer feedback
- handles point-of-sale products, pricing and new-item requests
- assists with administrative duties such as placing and receiving orders, placing and tracking repair and maintenance orders when needed
- assists in regular inventory maintenance as needed
- monitors and checks all opening, closing, and side-work checklist as assigned by the management
- communicates with management on challenges and success of daily operations
- promotes an environment that fosters inclusive relationships and creates unbiased opportunities for contributions through ideas, words, and actions that uphold principles of the USC Code of Ethics
- perform other related duties as assigned or requested
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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