Food Service Shift Lead

The Ohio State University is a prestigious institution dedicated to excellence in education, research, and healthcare. This includes the renowned Wexner Medical Center, a leading healthcare organization committed to providing outstanding patient care, innovative treatments, and comprehensive support services. The Medical Center serves a vast community of patients, staff, and visitors across multiple specialized hospitals and campuses, including University Hospital, Ross Heart Hospital, Brain and Spine Hospital, James Cancer Hospital and Solove Research Institute, University Hospital East, and OSU Harding. Nutrition Services plays a critical role within this framework by administering quality nutritional care and managing food service operations across inpatient, outpatient, staff, and visitor venues in these locations.

The Department of Nutrition Services at Wexner Medical Center ensures that all food service operations meet high standards of quality, safety, and customer satisfaction. Their services extend beyond patient meals to include retail food operations through multiple cafes and hospitality centers such as BistrOH! series cafes located at various on-campus locations including downtown areas and medical office buildings. These efforts support the health and well-being of patients and staff while enhancing the visitor experience.

The Food Service Shift Lead position at University Hospital represents a frontline supervisory role crucial for the daily management and operational success of food service areas. Under the supervision of the Nutrition Services Assistant/Associate Director, the Shift Lead is responsible for coordinating and directing food service activities in assigned areas such as BistrOH! Cafes, Hospitality Centers, and the East kitchen. This role ensures that service is delivered in a timely manner while maintaining high quality and safety standards consistent with the Medical Center’s mission.

In addition to overseeing food preparation and sales staffing, this position serves as a key operational coordinator who manages labor distribution effectively throughout shifts, ensuring maximum efficiency and integration across departments. The Shift Lead initiates partnerships with other hospital departments, enforces sanitation and quality plans, requisitions food products, and assists in the development and management of relevant policies and procedures. Leadership in training service staff on patient care standards and retail service excellence is a significant responsibility, requiring the ability to motivate and guide teams effectively.

Candidates for this role should have appropriate training and experience as outlined by state classified civil service specifications, including hands-on skills in kitchen operations, food preparation, supervision, and management of food service activities. Experience in budgeting and bookkeeping as well as previous supervisory or management roles in food service environments is highly valued. This position offers a full-time, regular employment schedule with varying shifts to meet the operational needs of the Medical Center.

Working at The Ohio State University and Wexner Medical Center means joining an inclusive and diverse workforce dedicated to making a positive impact in healthcare and student service. The university provides support to current employees and students applying for opportunities by offering an internal application process via Workday. The institution maintains a commitment to equal opportunity employment, including veterans and individuals with disabilities.

The Food Service Shift Lead role is vital to sustaining the high standards and reputation of Nutrition Services at the Wexner Medical Center, making it an excellent opportunity for candidates interested in combining culinary expertise, leadership, and healthcare service.