Food Service Operations Manager

Belton, TX, USA|Onsite

Job Overview

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Career development opportunities

flexible schedule

Job Description

Aramark Healthcare is a part of Aramark, a global leader in food, facilities, and uniform services, serving millions of guests daily in 15 countries. Established with a mission rooted in service and united by purpose, Aramark Healthcare specializes in providing comprehensive food service solutions within healthcare settings, ensuring patients, staff, and visitors receive nutritious, satisfying meals tailored to their needs. Their commitment to quality, safety, and customer satisfaction makes them a trusted partner in some of the nation's leading healthcare institutions.

Baylor Scott and White Memorial Hospital, located in Temple, TX, partners with Aramark Healthcare to deliver top-tier food services to its community. This collaboration ensures that every meal served meets high standards of nutrition, taste, and safety, supporting the hospital's mission to foster healing and wellness.

The Food Service Operations Manager role at Baylor Scott and White Memorial Hospital is a dynamic leadership position within Aramark Healthcare. This role requires the development and implementation of innovative dining solutions that align with customer preferences and nutritional requirements. The manager oversees all dining operations, ensuring that customers ordering from a prepared foods menu receive excellent service and quality products. They lead by example, utilizing Aramark's coaching model to engage, motivate, and develop their team members, fostering an environment of growth and excellence. The manager is responsible for ensuring compliance with safety and sanitation regulations to maintain a safe environment for customers and employees alike.

Financial acumen is essential in this role, with responsibilities including the management and maintenance of profit and loss statements, meeting financial targets, and applying cost control and operational excellence practices to optimize margins. The position entails close collaboration with other departments to deliver a unified food service experience, aligning with Aramark's operational and customer service standards.

This role is not only about managing operations but also about building strong client relationships by understanding client needs and communicating operational progress effectively. The Food Service Operations Manager supports the front-of-house operations of the dining facility in partnership with the Food Service Director, ensuring that the overall food service delivers a finished product that meets or exceeds customer expectations.

Working at Aramark Healthcare means embracing a culture where developing new skills and adaptability are valued. The company encourages its employees to contribute positively and rise to challenges, knowing that the duties may evolve to meet the needs of the business and customers. This full-time role offers the opportunity to be part of a company dedicated to making a positive impact on health care through exceptional food service management.

Job Requirements

At least 1 year of experience
At least 1 year of experience in a management role
Bachelor degree or equivalent experience preferred
Strong interpersonal skills
Ability to maintain effective client and customer rapport
Ability to demonstrate excellent customer service
Ability to maintain effective working relationships with other departments
Ability to lift, carry, push, and pull up to 50 lb occasionally
Ability to stand for extended periods

Job Qualifications

Requires at least 1 year of experience
Requires at least 1 year of experience in a management role
Bachelor degree or equivalent experience preferred
Strong interpersonal skills
Ability to maintain effective client and customer rapport for mutually beneficial business relationships
Ability to demonstrate excellent customer service using Aramark's standard service model
Ability to maintain an effective working relationship with other departments to a unified food service experience for all customers
Requires occasional lifting, carrying, pushing, and pulling up to 50 lb
Must be able to stand for extended periods of time

Job Duties

Use Aramark's coaching model to engage and develop team members to their fullest potential
Reward and recognize employees
Ensure individual and team performance meets objectives and client expectations
Plan and lead daily team briefings
Ensure safety and sanitation standards in all operations
Identify client needs and communicate operational progress
Ensure the completion and maintenance of P&L statements
Deliver client and company financial targets
Adopt all Aramark processes and systems, understand performance metrics, data, order and inventory trends
educate teams on key levers to improve margins
Bring value through efficient operations, appropriate cost controls, and profit management
Follow Operational Excellence fundamentals by meeting and maintaining food and labor initiatives
Ensure entire team is trained and able to implement
Supervise team regarding production, quality and control
Maintain a safe and healthy environment for clients, customers and employees
Follow all applicable policies, rules and regulations, including but not limited to those relating to safety, health, wage and hour
Lead the front of the house of the dining operation (Cafeteria/Residential Dining Facility) in conjunction with the Food Service Director
Plans, directs, and coordinates food service activities in order to deliver a finished product to the customer