Food Service Operations Manager

Greensboro, NC, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $55,000.00 - $57,000.00

Work Schedule

Flexible

Day Shifts

Weekend Shifts

Night Shifts

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Life insurance

401(k) plan with Company Match

short-term disability

long-term disability

Parental leave

paid leave

paid bereavement leave

on-demand pay program

meal plan

Employee Discounts

Job Description

SSA Group at Greensboro Science Center is a renowned hospitality company partnering with cultural attractions for over 50 years. They specialize in creating an engaging and seamless hospitality experience that allows their partners to stay mission-focused while SSA Group manages admissions, culinary, and retail operations. Their service philosophy, known as 452 Hospitality, emphasizes people, innovation, and operational intelligence to craft memorable guest experiences with lasting impact. SSA Group is committed to diversity, inclusion, and building teams that reflect a variety of backgrounds and perspectives, fostering a supportive and inclusive workplace culture.

The Food Service Operations Manager role at SSA Group is a pivotal position responsible for overseeing the day-to-day food service operations at Greensboro Science Center. Reporting directly to the General Manager, this full-time exempt role is integral to ensuring operational excellence and the highest food quality standards. The manager will lead a dedicated team, driving staff motivation, recruitment, training, performance evaluation, and coaching with a focus on operational success. A strong partnership with the Executive Chef is essential, as the role involves collaborating on food program execution, equipment maintenance, safety training, and menu planning.

This role demands dynamic leadership capable of fostering team development, implementing innovative operational systems, and maintaining strict adherence to company policies and legal regulations. The manager will also play a critical role in financial management, budgeting, payroll control, inventory processes, and vendor relations, ensuring that all vendors are paid within terms and operations run smoothly. Key responsibilities also include maintaining a clean and safe work environment, promoting sustainability efforts, and supporting community engagement initiatives.

Compensation includes a $75 monthly cell phone stipend and a robust benefits package featuring medical, dental, vision, and life insurance options, participation in a 401(k) plan with a 15% company match, paid time off including parental and bereavement leave, short-term and long-term disability coverage, as well as access to an on-demand pay program. SSA Group encourages flexible time off scheduling and offers meal plans and employee discounts wherever applicable, ensuring a comprehensive work-life balance for employees.

Candidates should expect to work varied hours including nights, weekends, and holidays as operational needs dictate, requiring physical stamina and flexibility. The position not only demands strong interpersonal and communication skills but also experience in financial management, team leadership, problem-solving, and computer proficiency for office functions. Additionally, the food service operations manager must be certified in ServSafe or food handling and have a minimum of two years' experience in an operations management role, preferably in food service or hospitality-related environments.

Overall, this is a challenging and rewarding leadership opportunity within a respected and well-established hospitality group, dedicated to delivering exceptional guest experiences while nurturing a work environment centered on innovation, inclusion, and sustainability. The Food Service Operations Manager will be a key driver in maintaining SSA Group's reputation for excellence and community engagement at Greensboro Science Center.

Job Requirements

Strong interpersonal and communication skills, including the ability to articulate to our client, General Manager and HQ personnel
proven leadership skills with an understanding of the importance of team building/development, while fostering partnerships
exceptional problem solving/decision making skills combined with the ability to be organized
demonstrates financial management, merchandising, analytical, planning and leadership skills
demonstrates the ability to remain flexible in a fast-paced environment
computer knowledge and skill level for basic office functions
physical ability to stand for extended periods and to move and handle boxes (35lbs) as necessary to operation, which entails lifting, and perform all functions as set forth above
ability to work varied hours/days, including nights, weekends and holidays, as needed

Job Qualifications

Two years operations manager experience dependent on sales, more years' experience may be applicable
ServSafe or food handling certified
all education backgrounds eligible, must be 18 or older
strong interpersonal and communication skills, including the ability to articulate to client, general manager and HQ personnel
proven leadership skills with an understanding of the importance of team building/development, while fostering partnerships
exceptional problem solving/decision making skills combined with the ability to be organized
demonstrates financial management, merchandising, analytical, planning and leadership skills
demonstrates the ability to remain flexible in a fast-paced environment
computer knowledge and skill level for basic office functions

Job Duties

Show dynamic leadership ability and motivate staff to exceed expectations of the customer and our client
ensure your department's team is set with the operation in mind: hire & recruit for new talent, integrate new team members, supervise assigned personnel, evaluate performance, develop, coach, issue documentation, and manage employee exits
builds & develops department's leadership team, pushing for innovative performance, leadership through positive coaching and challenging
oversee food service training and integration of all staff according to the onsite handbook and set expectations by your guidance
maintain a clean, safe and organized work environment
remain knowledgeable of and manages in accordance with applicable local, state and federal laws
work directly with Executive Chef on execution of food programs, quality and daily oversight
maintains a close relationship with the client's staff to ensure a positive working relationship
uphold and demonstrate a complete understanding of company policies and procedures
perform the steps of SSA EXTRA Guest Service to ensure a memorable experience for every guest and client
set expectations for department under EXTRA Guest Service
ensure all cash handling procedures are in effect at all times
troubleshoot and maintain POS functionality for daily operation or as necessary
build, implement and drive operational systems, processes and policies in support of organizations mission, business needs, client & SSA expectations
assumes an active role in upcoming season planning for food concepts, equipment needs and operational excellence
responsible for the day to day functions of all food services and programs
with specific focus to front of house operations
work with Executive Chef on established maintenance scheduled in conjunction with manufacturer's instructions for all equipment, provides safety training in lifting, carrying, hazardous material control, chemical control and basic first aid
facilitate the maintenance and repairs of facility and equipment
support Director of Food Service Operations in all operational functions of the Food Department
inclusive of inventory process as set by business standard
process invoices so that all vendors are paid within terms
ensure overall consistency and high quality across the various operations
plan menus based on such factors as market trends, customer preferences and nutritional considerations
ensure SSAfety training(s) completed with all staff upon hire
fulfill guest's needs quickly and efficiently as well as resolve complaints effectively
maintains quality and facility cleanliness
support department financial forecasts, information flow and management, business processes and organization planning
manages merchandising for consistency, impulse sales, and driving per cap
process invoices to office team ensuring smooth communication so that all vendors are paid within terms
manage payroll and controllable profit within established guidelines
meet payroll budget percent expectations by being strategic with coverage, on-call shifts, etc
schedule appropriate staff levels in accordance with budget and business forecast
set precedent to achieve sales, per cap & controllable budget
promote an inclusive & supportive approach at the unit
supports unit in being an example for company & client guidelines with regard to sustainability/conservation efforts
displays knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as necessary
supports SSA / unit in driving community effort through hiring efforts, engagement activities, and focus on opportunities of giving back
perform other tasks as deemed necessary