Food Service Operations Director

Aramark is a global leader in food services, facilities management, and hospitality, dedicated to providing exceptional service to millions of clients across 15 countries. With a strong commitment to diversity, equity, and inclusion, Aramark fosters an inclusive workplace where employees are valued and given opportunities to thrive. The company’s mission emphasizes meaningful impact for employees, partners, communities, and the environment, ensuring that all individuals receive equal treatment and opportunities regardless of race, color, religion, nationality, age, gender, disability, or any other protected characteristics. Known for its innovative dining and facility solutions, Aramark continuously strives to deliver quality services tailored to meet the evolving needs of its clients and customers. This dedication to excellence and sustainability sets Aramark apart as a preferred employer and service provider within the food service industry.

The Food Service Operations Director position at Aramark is a pivotal leadership role responsible for devising and implementing effective dining solutions tailored to customers’ tastes and requirements. The director oversees dining facilities where cooked meals are served from a fixed menu, ensuring high quality, operational efficiency, and customer satisfaction. The role requires managing and mentoring teams to enhance their contributions through hiring, training, evaluating, and motivating staff while maintaining compliance with safety and sanitation standards. The director supports the team by setting clear objectives, coaching on strategies, and fostering a culture of employee engagement and accountability.

Financial stewardship is another critical aspect of the role, as the director implements Aramark’s operational strategies and financial systems, including monitoring profit and loss statements, managing budgets, and controlling food, beverage, and labor costs. The position demands a strong focus on productivity through streamlined operations, cost control, and effective resource management. Responsibilities include overseeing food production, distribution, and service processes as well as ensuring adherence to operational excellence and compliance with all relevant policies, health, safety regulations, and labor standards.

Moreover, the Food Service Operations Director maintains strong client relationships by understanding client needs, communicating operational progress, participating in contract discussions, and exploring innovative ways to enhance sales and customer loyalty. This role entails driving front-end dining operations and developing sustainable food service strategies aligned with clients’ core values and aspirations. Aramark looks for a leader who is customer-focused, financially savvy, and passionate about operational excellence and team development.

This full-time position requires a minimum of four years of relevant experience, including 1-3 years in management within the food service industry, as well as a bachelor’s degree or equivalent expertise. Strong communication skills and the ability to nurture meaningful client and customer relationships are essential. The role also demands physical stamina, including the capability to stand for long periods and occasionally lift up to 50 pounds. Aramark offers a competitive benefits package and an inclusive, growth-oriented work environment where employees can develop their careers while making a positive impact on the communities they serve.