Food Service Manager - Southern Univ.

Baton Rouge, LA, USA|

Job Overview

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and Development

Job Description

Aramark is a global leader in food services, facilities management, and uniform services, proudly serving millions of guests daily across 15 countries. Known for its commitment to service and sustainability, Aramark operates in various industries, including education, healthcare, sports, and business dining. The company strives to foster an inclusive workplace where every employee can thrive, emphasizing equal employment opportunities and diversity across all levels of the organization. Through its mission rooted in service and purpose, Aramark aims to do great things for its employees, partners, communities, and the planet, ensuring sustainable practices and community engagement are integral to its operations.

The Food Service Manager role at Aramark is a key management position responsible for overseeing and managing dining operations where customers order prepared foods from a menu. This role involves developing and implementing dining solutions tailored to meet customer needs and taste preferences. The Food Service Manager acts as a leader and coach, engaging with team members to foster their development, rewarding and recognizing performance, and ensuring that both individual and team objectives are met in alignment with client expectations. This position requires active leadership including planning and leading daily team briefings, upholding safety and sanitation standards, and maintaining a seamless and efficient operation.

In addition to leadership responsibilities, the Food Service Manager is tasked with building and sustaining client relationships by identifying client needs and providing clear communication about operational progress. Strong financial acumen is essential for this role, as the manager must ensure accurate completion and maintenance of profit and loss statements, meet financial targets, and implement cost controls while maximizing profitability. This includes understanding performance metrics, analyzing data related to orders and inventory trends, and educating the team on key factors to improve margins.

Operational efficiency is crucial, with a focus on driving value through proper cost controls and managing food and labor initiatives compliant with Aramark's Operational Excellence fundamentals. The manager supervises all aspects of production and quality control, ensuring the team is trained and able to implement these practices effectively. Compliance with safety, health, wage, and hour regulations is a non-negotiable aspect of this role, requiring the manager to maintain a safe and healthy environment for clients, customers, and employees.

The Food Service Manager leads the front of the house dining operations, collaborating closely with the Food Service Director to plan, direct, and coordinate food service activities ensuring a finished product that meets customer satisfaction. This dynamic and evolving role demands flexibility, as duties may change or additional tasks may be assigned to meet organizational goals. The position offers an excellent opportunity for individuals seeking to impact customer experience positively while advancing their leadership and operational skills within a renowned global company.

Job Requirements

Requires at least 2 to 3 years of experience
Requires at least 2 to 3 years of experience in a management role
Bachelor’s degree or equivalent experience preferred
Strong interpersonal skills
Ability to maintain effective client and customer rapport
Ability to demonstrate excellent customer service
Ability to maintain effective working relationships with other departments
Requires occasional lifting, carrying, pushing, and pulling up to 50 lb
Must be able to stand for extended periods of time

Job Qualifications

Requires at least 2 to 3 years of experience
Requires at least 2 to 3 years of experience in a management role
Bachelor’s degree or equivalent experience preferred
Strong interpersonal skills
Ability to maintain effective client and customer rapport for mutually beneficial business relationships
Ability to demonstrate excellent customer service using Aramark's standard service model
Ability to maintain an effective working relationship with other departments for a unified food service experience
Requires occasional lifting, carrying, pushing, and pulling up to 50 lb
Must be able to stand for extended periods of time

Job Duties

Use Aramark's coaching model to engage and develop team members to their fullest potential
Reward and recognize employees
Ensure individual and team performance meets objectives and client expectations
Plan and lead daily team briefings
Ensure safety and sanitation standards in all operations
Identify client needs and communicate operational progress
Ensure the completion and maintenance of P&L statements
Deliver client and company financial targets
Adopt all Aramark processes and systems, understand performance metrics, data, order and inventory trends
educate teams on key levers to improve margins
Bring value through efficient operations, appropriate cost controls, and profit management
Follow Operational Excellence fundamentals by meeting and maintaining food and labor initiatives
Ensure entire team is trained and able to implement
Supervise team regarding production, quality and control
Maintain a safe and healthy environment for clients, customers and employees
Follow all applicable policies, rules and regulations including safety, health, wage and hour
Lead the front of the house of the dining operation (Cafeteria/Residential Dining Facility) in conjunction with the Food Service Director
Plan, direct, and coordinate food service activities to deliver a finished product to the customer