Food Service Manager

Four Seasons is a globally renowned luxury hospitality company that thrives on the passion and commitment of its people. As a collective, the Four Seasons team is dedicated to continuous personal and professional growth, pushing boundaries, and fostering an environment where mutual respect and empathy are paramount. This culture of excellence allows team members worldwide to create extraordinary experiences for guests, residents, and partners. Four Seasons believes that delivering exceptional service stems from providing a world-class employee experience, ensuring the company culture is one of genuine connection and heartfelt service.

At Four Seasons, the emphasis is on recognizing the individual, warmly welcoming new members, and treating everyone with the same respect and care that they themselves expect. Whether interacting with colleagues, guests, residents, or visitors, Four Seasons aims to leave a meaningful and lasting impact. The philosophy that connects the Four Seasons team is the conviction that life gains significance through authentic relationships and engagement with others and the environment.

The role of Food Service Manager at Four Seasons is a pivotal position, responsible for the day-to-day operations of The Merchant Room, a distinguished French-American steakhouse created in collaboration with Chef Gavin Kaysen. This upscale restaurant offers a unique blend of traditional steakhouse charm with refined French culinary influences, providing guests with a high-end dining experience that is both sophisticated and memorable. The Food Service Manager holds a critical leadership role in ensuring that the restaurant maintains its elevated standards and reputation for quality service.

This position demands a hospitality-focused leader with a visionary approach to service excellence and a deep passion for fine dining. The Food Service Manager oversees the selection, training, management, and development of the restaurant team, from supervisors to assistant managers. This leader actively participates in strategic planning and drives operational success by maintaining a presence on the floor, fostering a positive team environment, and addressing guest needs with professionalism and empathy. Attention to detail in food quality, presentation, and wine and spirit offerings is a key responsibility, alongside collaborative work with the culinary and food and beverage leadership teams.

Financial acumen is essential for this role, as the manager controls labor and operational costs through efficient scheduling, budgeting, procurement, inventory management, and cash handling. Furthermore, the Food Service Manager regularly evaluates the restaurant’s physical environment and equipment, implementing improvements to uphold the establishment’s high standards. Their role extends to assisting with service duties, ensuring cleanliness and safety, and creating a welcoming atmosphere for all.

Ideal candidates will have a formal education in hotel or restaurant management or equivalent experience, coupled with 2-3 years in a supervisory or assistant management role within food and beverage. Strong leadership, conflict resolution skills, and outstanding communication abilities are necessary to thrive in this dynamic environment. Proficiency in technology relevant to food and beverage operations and fluency in English are required, along with flexibility to work varying shifts, including weekends and holidays.

Working with Four Seasons means joining a competitive and comprehensive employment package that includes medical, dental, vision coverage, and a 401(k) plan with employer matching available from day one. Employees receive immediate paid time off and enjoy complimentary or discounted stays at Four Seasons hotels worldwide. The company promotes a culture supportive of mental health and wellbeing, emphasizes diversity and inclusion, and fosters a respectful and creative workspace. Employees also benefit from free food and beverages while on duty, reflecting Four Seasons’ commitment to providing an enriching, gratifying, and inclusive workplace experience.