Food Service Manager

Job Overview

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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
performance bonuses

Job Description

Aramark is a global leader in food services, facilities management, and uniform services, known for delivering exceptional experiences to millions of guests daily across 15 countries. The company operates under a mission deeply rooted in service and a strong commitment to creating a positive impact for its employees, partners, communities, and the planet. With a culture that values diversity, inclusion, professional development, and equal employment opportunity, Aramark offers a dynamic work environment where individuals can thrive and contribute to meaningful goals. Employees at Aramark are encouraged to develop their talents, fuel their passions, and pursue professional growth opportunities. The company proudly fosters an environment free from discrimination based on race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status, or any other characteristic protected by law.

The Food Service Manager role at Aramark is a pivotal management position responsible for overseeing dining operations where customers order prepared foods from a menu. This position demands a strategic leader who can develop and implement innovative dining solutions that align with customer preferences and organizational goals. The Food Service Manager plays a key role in leading the front-of-house operations, including cafeterias and residential dining facilities, working closely with the Food Service Director to ensure a seamless and exceptional dining experience.

This role involves utilizing Aramark's proven coaching model to engage and develop team members to their highest potential, recognizing and rewarding outstanding performance, and driving team success to meet and exceed client expectations. The manager is responsible for planning and leading daily team briefings to ensure alignment and communication throughout the team.

Financial stewardship is a major aspect of this position, requiring the Food Service Manager to manage profit and loss statements, deliver on financial targets for both the client and the company, and educate the team on key financial levers such as performance metrics, data analysis, and inventory trends. Operational excellence is expected by implementing efficient cost controls, managing food and labor initiatives, and ensuring quality and supervisory oversight across the team.

Compliance and safety are paramount, with responsibilities including maintaining a safe and healthy environment for clients, customers, and staff, with strict adherence to all applicable policies, regulations, and legal requirements concerning safety, health, wage, and hour rules. The Food Service Manager is also tasked with maintaining high standards in safety and sanitation across all operations.

The job requires the ability to manage physical aspects of the role, including occasional lifting or moving of items weighing up to 50 pounds and standing for extended periods. The ideal candidate should have at least one year of experience in a management role within the food service industry and preferably a bachelor's degree or equivalent experience. Strong interpersonal skills, client relationship management, and superior customer service abilities are essential for success in this role.

Aramark is committed to adapting and evolving job duties as needed to meet organizational goals and client needs, demonstrating flexibility and a proactive approach to challenges and opportunities. For those who are passionate about making a difference through leadership and service excellence, the Food Service Manager position at Aramark offers a rewarding career path with opportunities for growth and development in a well-respected, global company.

Job Requirements

  • At least 1 year of experience
  • At least 1 year of experience in a management role
  • Ability to perform occasional lifting, carrying, pushing, and pulling up to 50 lb
  • Must be able to stand for extended periods of time

Job Qualifications

  • At least 1 year of experience
  • At least 1 year of experience in a management role
  • Bachelor's degree or equivalent experience preferred
  • Strong interpersonal skills
  • Ability to maintain effective client and customer rapport for mutually beneficial business relationships
  • Ability to demonstrate excellent customer service using Aramark's standard service model
  • Ability to maintain an effective working relationship with other departments to a unified food service experience for all customers
  • Ability to perform occasional lifting, carrying, pushing, and pulling up to 50 lb
  • Must be able to stand for extended periods of time

Job Duties

  • Use Aramark's coaching model to engage and develop team members to their fullest potential
  • Reward and recognize employees
  • Ensure individual and team performance meets objectives and client expectations
  • Plan and lead daily team briefings
  • Ensure safety and sanitation standards in all operations
  • Identify client needs and communicate operational progress
  • Ensure the completion and maintenance of P&L statements
  • Deliver client and company financial targets
  • Adopt all Aramark processes and systems, understand performance metrics, data, order and inventory trends
  • Educate teams on key levers to improve margins
  • Bring value through efficient operations, appropriate cost controls, and profit management
  • Follow the Operational Excellence fundamentals by meeting and maintaining food and labor initiatives
  • Ensure entire team is trained and able to implement
  • Supervise team regarding production, quality and control
  • Maintain a safe and healthy environment for clients, customers and employees
  • Follow all applicable policies, rules and regulations, including but not limited to those relating to safety, health, wage and hour
  • Lead the front of the house of the dining operation (Cafeteria/Residential Dining Facility) in conjunction with the Food Service Director
  • Plan, direct, and coordinate food service activities in order to deliver a finished product to the customer

Job Criteria

Experience

Mid Level (3-7 years)


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