Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
employee recognition programs
Job Description
The Portfolio Group, operating under the Workplace Experience Group umbrella, is a dynamic and innovative branch dedicated to delivering seamless workplace experiences from the breakroom to the boardroom. This group provides a tailored suite of services designed to meet the distinct needs of diverse business portfolios. By building strong partnerships, the team excels in creating memorable and effective workplace environments where convenience, consistency, and excellence are guaranteed. The Portfolio Group embodies the philosophy of 'One Partner. Infinite Solutions.', reflecting its commitment to customized, high-quality service delivery across various client needs.
The Portfolio Group is part of Aramark, a global leader in food service, facilities, and uniform services, serving millions of guests daily across 15 countries. Aramark is deeply rooted in service and united by a strong purpose to make a positive impact on employees, partners, communities, and the environment. With a mission that emphasizes equal opportunity, inclusivity, and empowerment, Aramark nurtures employee growth, passion, and professional development.
The Food Service Manager role within the Portfolio Group is a critical management position responsible for designing and implementing innovative dining solutions tailored to meet customer preferences and business objectives. This role oversees all aspects of dining operations where customers order prepared foods from a menu, ensuring that every experience aligns with Aramark’s commitment to excellence.
As the Food Service Manager, the successful candidate will lead and develop teams by utilizing Aramark’s coaching model to unlock team potential, recognize and reward performance, and maintain high standards of performance aligned with client expectations. The role involves planning and conducting daily team briefings to foster communication and collaboration among staff.
Client relationship management is another cornerstone of this role, requiring the manager to identify client needs proactively and communicate operational progress clearly and effectively. Financial stewardship is crucial, with responsibilities including the accurate completion and maintenance of profit and loss statements, achieving financial targets for both clients and the company, and leveraging data and performance metrics to drive operational improvements and cost efficiency.
The Food Service Manager will prioritize productivity by implementing cost controls, managing profit margins, meeting food and labor initiatives, and ensuring the team is well-trained to maintain production quality and operational controls. Compliance with safety, health, and regulatory standards is mandatory to provide a safe, healthy environment for clients, customers, and employees.
In addition to these core responsibilities, this role leads the front of house operations in dining facilities such as cafeterias or residential dining areas, coordinating with the Food Service Director to deliver outstanding customer experiences and seamless food service activities. The position demands adaptability since job duties may evolve to meet company commitments and customer satisfaction goals.
Working at Aramark means embracing continuous learning and skill development, along with a commitment to teamwork and service excellence. This role is ideal for a driven individual seeking to leverage their management experience in food service while contributing to a company dedicated to making a meaningful difference in communities and workplaces worldwide.
The Portfolio Group is part of Aramark, a global leader in food service, facilities, and uniform services, serving millions of guests daily across 15 countries. Aramark is deeply rooted in service and united by a strong purpose to make a positive impact on employees, partners, communities, and the environment. With a mission that emphasizes equal opportunity, inclusivity, and empowerment, Aramark nurtures employee growth, passion, and professional development.
The Food Service Manager role within the Portfolio Group is a critical management position responsible for designing and implementing innovative dining solutions tailored to meet customer preferences and business objectives. This role oversees all aspects of dining operations where customers order prepared foods from a menu, ensuring that every experience aligns with Aramark’s commitment to excellence.
As the Food Service Manager, the successful candidate will lead and develop teams by utilizing Aramark’s coaching model to unlock team potential, recognize and reward performance, and maintain high standards of performance aligned with client expectations. The role involves planning and conducting daily team briefings to foster communication and collaboration among staff.
Client relationship management is another cornerstone of this role, requiring the manager to identify client needs proactively and communicate operational progress clearly and effectively. Financial stewardship is crucial, with responsibilities including the accurate completion and maintenance of profit and loss statements, achieving financial targets for both clients and the company, and leveraging data and performance metrics to drive operational improvements and cost efficiency.
The Food Service Manager will prioritize productivity by implementing cost controls, managing profit margins, meeting food and labor initiatives, and ensuring the team is well-trained to maintain production quality and operational controls. Compliance with safety, health, and regulatory standards is mandatory to provide a safe, healthy environment for clients, customers, and employees.
In addition to these core responsibilities, this role leads the front of house operations in dining facilities such as cafeterias or residential dining areas, coordinating with the Food Service Director to deliver outstanding customer experiences and seamless food service activities. The position demands adaptability since job duties may evolve to meet company commitments and customer satisfaction goals.
Working at Aramark means embracing continuous learning and skill development, along with a commitment to teamwork and service excellence. This role is ideal for a driven individual seeking to leverage their management experience in food service while contributing to a company dedicated to making a meaningful difference in communities and workplaces worldwide.
Job Requirements
- At least 1 year of relevant experience
- at least 1 year of management experience
- preferred bachelor's degree or equivalent
- strong interpersonal skills
- excellent customer service ability
- effective communication skills
- ability to maintain positive client and customer relationships
- ability to coordinate with other departments
- physical ability to lift up to 50 lb
- ability to stand for long periods
- knowledge of food safety and sanitation standards
Job Qualifications
- Requires at least 1 year of experience
- requires at least 1 year of experience in a management role
- bachelor's degree or equivalent experience preferred
- strong interpersonal skills
- ability to maintain effective client and customer rapport for mutually beneficial business relationships
- ability to demonstrate excellent customer service using Aramark's standard service model
- ability to maintain an effective working relationship with other departments to a unified food service experience for all customers
- requires occasional lifting, carrying, pushing, and pulling up to 50 lb
- must be able to stand for extended periods of time
Job Duties
- Use Aramark's coaching model to engage and develop team members to their fullest potential
- reward and recognize employees
- ensure individual and team performance meets objectives and client expectations
- plan and lead daily team briefings
- ensure safety and sanitation standards in all operations
- identify client needs and communicate operational progress
- ensure the completion and maintenance of P&L statements
- deliver client and company financial targets
- adopt all Aramark processes and systems, understand performance metrics, data, order and inventory trends
- educate teams on key levers to improve margins
- bring value through efficient operations, appropriate cost controls, and profit management
- follow the Operational Excellence fundamentals by meeting and maintaining food and labor initiatives
- ensure entire team is trained and able to implement
- supervise team regarding production, quality and control
- maintain a safe and healthy environment for clients, customers and employees
- follow all applicable policies, rules and regulations, including but not limited to those relating to safety, health, wage and hour
- lead the front of the house of the dining operation in conjunction with the Food Service Director
- plan, direct, and coordinate food service activities to deliver a finished product to the customer
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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