Food Service Manager

Grand Rapids, MI, USA|

Job Overview

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Job Description

Aramark is a global leader in food service, facilities management, and uniform services, proudly serving millions of guests in 15 countries worldwide. Rooted in service and united by a shared purpose, Aramark is committed to doing great things for its employees, partners, communities, and the planet. The company prides itself on fostering a respectful and inclusive work environment, ensuring equal employment opportunity without discrimination based on race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status, or other characteristics protected by applicable law. At Aramark, the focus is on helping employees grow their talents, fuel their passions, and empower their professional development. Every role within the company is tailored to support personal progress and collective success, making it a great place to work whether you seek new challenges, a sense of belonging, or career advancement.

The Food Service Manager position at Aramark is a pivotal management role responsible for developing and implementing dining solutions that satisfy customers' needs and preferences. Tasked with overseeing dining operations where customers order prepared foods from a menu, the Food Service Manager plays a critical part in ensuring successful food service delivery and a positive customer experience. This role involves leading a dedicated team, coordinating daily operations, maintaining high standards of safety and sanitation, managing financial performance, and building strong client relationships. Using Aramark’s coaching model, the manager will engage and develop team members to their fullest potential, promote a culture of recognition, and ensure that team performance meets both client expectations and company objectives. This hands-on leadership includes conducting daily team briefings and supervising food production, quality control, and compliance with operational standards.

Additionally, the Food Service Manager is accountable for financial stewardship, ensuring accurate completion and maintenance of profit and loss statements, hitting financial targets, and educating staff on performance metrics, including order and inventory trends to maximize margins. The role demands expertise in operational excellence fundamentals with an emphasis on food and labor initiatives to optimize productivity and profitability. Maintaining a safe and healthy environment is paramount, requiring strict adherence to policies related to safety, health, wage, and hour regulations.

This position works closely with the Food Service Director to lead the front of house operations of various dining facilities such as cafeterias or residential dining areas. The Food Service Manager plans, directs, and coordinates comprehensive food service activities to deliver a finished product that delights customers while adhering to company standards. The role requires flexibility, as job duties may evolve to meet the changing needs of the business and clients, reflecting Aramark's commitment to adaptability and continuous improvement.

Job Requirements

At least 1 year of experience
At least 1 year of experience in a management role
Bachelor's degree or equivalent experience preferred
Strong interpersonal skills
Ability to maintain effective client and customer rapport for mutually beneficial business relationships
Ability to demonstrate excellent customer service using Aramark's standard service model
Ability to maintain an effective working relationship with other departments to a unified food service experience for all customers
Requires occasional lifting, carrying, pushing, and pulling up to 50 lb
Must be able to stand for extended periods of time

Job Qualifications

At least 1 year of experience
At least 1 year of experience in a management role
Bachelor's degree or equivalent experience preferred
Strong interpersonal skills
Ability to maintain effective client and customer rapport for mutually beneficial business relationships
Ability to demonstrate excellent customer service using Aramark's standard service model
Ability to maintain an effective working relationship with other departments to a unified food service experience for all customers
Requires occasional lifting, carrying, pushing, and pulling up to 50 lb
Must be able to stand for extended periods of time

Job Duties

Use Aramark's coaching model to engage and develop team members to their fullest potential
Reward and recognize employees
Ensure individual and team performance meets objectives and client expectations
Plan and lead daily team briefings
Ensure safety and sanitation standards in all operations
Identify client needs and communicate operational progress
Ensure the completion and maintenance of P&L statements
Deliver client and company financial targets
Adopt all Aramark processes and systems, understand performance metrics, data, order and inventory trends
educate teams on key levers to improve margins
Bring value through efficient operations, appropriate cost controls, and profit management
Follow the Operational Excellence fundamentals by meeting and maintaining food and labor initiatives
Ensure entire team is trained and able to implement
Supervise team regarding production, quality and control
Maintain a safe and healthy environment for clients, customers and employees
Follow all applicable policies, rules and regulations, including but not limited to those relating to safety, health, wage and hour
Lead the front of the house of the dining operation (Cafeteria/ Residential Dining Facility) in conjunction with the Food Service Director
Plan, direct, and coordinate food service activities in order to deliver a finished product to the customer