Food Service Manager

St. Louis, MO, USA|

Job Overview

Benefits

Health Insurance

Paid Time Off

Retirement Plan

Employee assistance program

Career Development

Employee Discounts

Job Description

Aramark is a global leader in food service, facilities management, and uniform services, proudly serving millions of guests daily across 15 countries. Known for its commitment to delivering exceptional service and fostering a supportive work environment, Aramark is dedicated to the growth and success of its employees, clients, and communities. Rooted in a strong mission to do great things not only for its customers but also for its partners, communities, and the planet, Aramark embraces diversity, offers equal employment opportunities, and promotes sustainability and corporate responsibility.

The Food Service Manager role at Aramark is a pivotal management position responsible for leading dining operations in facilities such as cafeterias and residential dining establishments. This role involves developing and implementing dining solutions tailored to meet customer needs and preferences, ensuring a seamless and enjoyable food service experience. As a Food Service Manager, you will oversee daily operations where customers order from prepared foods on a menu, coordinate food service activities to deliver high-quality finished products, and work closely with the Food Service Director to lead the front-of-house operations. This comprehensive role requires strong leadership skills, financial acumen, operational expertise, and a commitment to maintaining safety and sanitation standards.

This position emphasizes leadership by using Aramark's coaching model to engage and develop team members, reward and recognize employees, and drive individual and team performance to meet business objectives and client expectations. Managing client relationships is another critical aspect, requiring effective communication to identify client needs and provide updates on operational progress. Financial performance is closely monitored through the completion and maintenance of profit and loss statements, achieving client and company financial targets, and educating teams on key performance metrics and profit management strategies.

Operational productivity and compliance are essential components of the role. Efficient operations, cost control measures, and adherence to food and labor initiatives contribute to the overall success of the dining program. Supervising teams to ensure quality production and maintaining a safe, healthy environment for clients, customers, and employees are prioritized. The role also calls for adherence to all applicable policies and regulations related to safety, health, wage and hour laws.

Joining Aramark as a Food Service Manager means becoming part of an organization that values skill development and adaptability, understanding that duties may evolve as the company strives to meet its commitments. This employment opportunity offers a dynamic and rewarding work environment where your leadership and operational expertise can make a tangible impact on the dining experience and business success. Aramark encourages its employees to grow professionally and personally, supporting a unified food service experience across departments and fostering a culture of excellence and care for all stakeholders.

Job Requirements

Requires at least 1 year of experience
Requires at least 1 year of experience in a management role
Bachelor's degree or equivalent experience preferred
Strong interpersonal skills
Ability to maintain effective client and customer rapport
Ability to demonstrate excellent customer service using Aramark's standard service model
Ability to maintain an effective working relationship with other departments
Requires occasional lifting, carrying, pushing, and pulling up to 50 lb
Must be able to stand for extended periods of time

Job Qualifications

At least 1 year of experience
At least 1 year of experience in a management role
Bachelor's degree or equivalent experience preferred
Strong interpersonal skills
Ability to maintain effective client and customer rapport for mutually beneficial business relationships
Ability to demonstrate excellent customer service using Aramark's standard service model
Ability to maintain an effective working relationship with other departments to a unified food service experience for all customers
Ability to lift, carry, push, and pull up to 50 lb occasionally
Ability to stand for extended periods

Job Duties

Use Aramark's coaching model to engage and develop team members to their fullest potential
Reward and recognize employees
Ensure individual and team performance meets objectives and client expectations
Plan and lead daily team briefings
Ensure safety and sanitation standards in all operations
Identify client needs and communicate operational progress
Ensure the completion and maintenance of P&L statements
Deliver client and company financial targets
Adopt Aramark processes and systems
understand performance metrics, data, order and inventory trends
educate teams on key levers to improve margins
Bring value through efficient operations, appropriate cost controls, and profit management
Follow the Operational Excellence fundamentals by meeting and maintaining food and labor initiatives
Ensure entire team is trained and able to implement
Supervise team regarding production, quality and control
Maintain a safe and healthy environment for clients, customers and employees
Follow all applicable policies, rules and regulations, including but not limited to those relating to safety, health, wage and hour
Lead the front of the house of the dining operation (Cafeteria/ Residential Dining Facility) in conjunction with the Food Service Director
Plan, direct, and coordinate food service activities in order to deliver a finished product to the customer