Food Service Manager

Hy-Vee is a well-established supermarket chain known for its customer-focused approach and commitment to quality service. At Hy-Vee, the workforce is recognized as the company's greatest strength, underpinned by a culture of helpfulness and community engagement embodied by the promise of "a helpful smile in every aisle." With over 250 locations across the Midwest, Hy-Vee operates as a full-service grocery store, offering a wide range of products and services including fresh produce, pharmacy, bakery, and food service departments. Hy-Vee is dedicated to fostering a supportive and engaging work environment where employees are motivated to deliver exceptional customer experiences and contribute to the overall success and growth of the company.

The Food Service Manager position at Hy-Vee, specifically in the Market Grille department, plays a crucial leadership role in delivering high-quality food products and outstanding customer service. This exempt position requires a proactive and results-oriented individual who can oversee multiple facets of food service operations including inventory control, staff management, quality assurance, and customer engagement. The Food Service Manager works closely with several departmental managers such as the Market Grille, Mia Italian, and Hy-Chi departments, along with chefs, service managers, and kitchen staff, to ensure seamless daily operations and consistent food excellence.

This role is a blend of supervisory duties and hands-on service management. The manager is responsible for providing prompt, efficient, and friendly customer interactions, setting the bar for hospitality within the department by greeting and assisting customers warmly. A key part of the role involves making sure that product displays are regularly rotated and replenished, maintaining kitchen cleanliness, ensuring compliance with food safety and sanitation guidelines, and managing inventory levels to balance optimal stock with cost control. The manager collaborates with chefs to plan menus that appeal to the customer's palate while being mindful of cost-effectiveness and minimal waste through portion control.

Strategic responsibilities include analyzing sales trends to adjust marketing and advertising efforts, working on menu pricing based on cost analysis, and planning special events or promotions to enhance the shopping experience. The Food Service Manager is also tasked with hiring, training, and scheduling food service personnel while fostering a professional and respectful work environment. This includes ensuring all employees adhere to company policies and maintain high standards of appearance and cleanliness.

Additionally, the manager is expected to provide leadership in handling customer complaints and feedback with professionalism and care to maintain customer satisfaction. The position demands physical stamina to perform medium work and various physical activities in a fast-paced, sometimes noisy and cool work environment. The Food Service Manager is also accountable to district and store leadership, including the District Store Director and Store Manager, for maintaining departmental standards and operational efficiency.

This role offers a stimulating opportunity for individuals passionate about food service management within a reputable retail grocery environment. Employment at Hy-Vee includes a pre-employment drug screen, emphasizing the company’s commitment to safety and professionalism. Joining Hy-Vee means becoming part of a community-driven company that values growth, teamwork, and exceptional customer care. If you are committed to leading with integrity, managing dynamic food service operations, and creating a positive retail experience, the Food Service Manager role at Hy-Vee Market Grille is an excellent fit for your career aspirations.