Food Service Manager

Hy-Vee is a respected and leading supermarket chain known for its commitment to quality, customer service, and community involvement. With numerous locations across the Midwest, Hy-Vee offers a diverse range of products and services from groceries to health and wellness. The company prides itself on fostering a workforce that is fully engaged and dedicated to supporting customers with a promise of "a helpful smile in every aisle." This foundational value inspires an environment where employees work collaboratively to enhance the shopping experience and uphold Hy-Vee's reputation for exceptional service and innovation.

The Food Service Manager position within the Market Grille at Hy-Vee is a critical leadership role designed to ensure the delivery of prompt, efficient, and friendly customer service. This exempt role requires a dedicated professional responsible for assisting food service department managers in presenting the freshest, most innovative, and highest quality food products at competitive retail prices. The Food Service Manager oversees multiple departments including Chinese, Italian, Restaurant, and Kitchen departments, and is accountable for food quality, inventory management, and staff supervision.

This role emphasizes a customer-focused approach, requiring the manager to engage actively with customers, learn their names, and address them personally to build a welcoming atmosphere. A key aspect of the position involves coordinating with chefs and kitchen personnel to plan menus, manage food and beverage costs, and ensure efficient procurement of supplies. The manager must also maintain high standards of sanitation, safety, and presentation while ensuring compliance with food safety guidelines and liquor regulations.

In addition to operational duties, the Food Service Manager is responsible for marketing initiatives, analyzing sales trends, writing advertisements, and planning special restaurant functions alongside other management personnel. Supervisory responsibilities include hiring, training, scheduling food service staff, and enforcing professionalism, cleanliness, and sanitation practices within the kitchen and dining areas.

The role requires strong problem-solving abilities, excellent hospitality skills, and a results-oriented mindset. Physical requirements involve medium work exerting up to 50 pounds of force and performing various physical activities such as climbing, stooping, lifting, and repetitive motions in a fast-paced environment. Equipment used includes slicers, fryers, ovens, computers, POS systems, and various kitchen appliances.

Overall, the Food Service Manager plays a vital role in ensuring that customers receive high-quality food products and service while fostering a positive and efficient work environment. This position offers the opportunity to contribute to a reputable company dedicated to customer satisfaction and operational excellence.