Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Career advancement opportunities
Job Description
Hy-Vee is a prominent and well-established supermarket chain known for its commitment to customer service, quality products, and community involvement. Renowned for its motto "a helpful smile in every aisle," Hy-Vee prides itself on a dedicated workforce that is engaged and committed to supporting customers and colleagues alike. With stores across multiple states, Hy-Vee offers a comprehensive shopping experience including groceries, pharmacy services, and food service departments such as Market Grille. The company fosters a positive work environment focused on professionalism, growth mindset, and customer focus, making it an excellent place for career growth in the retail and food service industry.
The role of Food Service Manager at Hy-Vee is a crucial leadership position within the Market Grille department. This exempt position demands a blend of excellent hospitality skills, strong leadership, and an ability to manage day-to-day operations to ensure prompt, efficient, and friendly customer service. The Food Service Manager works closely with various department managers and staff to maintain the highest standards of food quality, presentation, sanitation, and overall customer satisfaction. The role includes supervising multiple departments such as Chinese, Italian, Restaurant, and Kitchen, along with managing inventory, menu planning, and staff scheduling.
Key responsibilities also include analyzing sales and trends to optimize profitability, coordinating marketing and advertising efforts, and ensuring compliance with food safety and liquor regulations. The position requires a hands-on approach to maintain cleanliness, food safety, and adherence to company policies across all food service activities. The Food Service Manager is responsible for hiring, training, and motivating staff, orchestrating operational functions, and resolving customer concerns to enhance the shopping experience continually.
This challenging and dynamic role offers an opportunity to work in a fast-paced environment that emphasizes teamwork and customer focus. The Food Service Manager is essential to upholding Hy-Vee's reputation by delivering exceptional service and innovative food options to customers. Applicants must be at least 18 years old and willing to undergo a pre-employment drug screen. This position not only demands strong managerial skills but also physical capabilities to perform medium work and maintain an active presence in the kitchen and dining areas. Overall, this role is ideal for committed professionals eager to contribute to Hy-Vee's mission of customer satisfaction and excellence in food service management.
The role of Food Service Manager at Hy-Vee is a crucial leadership position within the Market Grille department. This exempt position demands a blend of excellent hospitality skills, strong leadership, and an ability to manage day-to-day operations to ensure prompt, efficient, and friendly customer service. The Food Service Manager works closely with various department managers and staff to maintain the highest standards of food quality, presentation, sanitation, and overall customer satisfaction. The role includes supervising multiple departments such as Chinese, Italian, Restaurant, and Kitchen, along with managing inventory, menu planning, and staff scheduling.
Key responsibilities also include analyzing sales and trends to optimize profitability, coordinating marketing and advertising efforts, and ensuring compliance with food safety and liquor regulations. The position requires a hands-on approach to maintain cleanliness, food safety, and adherence to company policies across all food service activities. The Food Service Manager is responsible for hiring, training, and motivating staff, orchestrating operational functions, and resolving customer concerns to enhance the shopping experience continually.
This challenging and dynamic role offers an opportunity to work in a fast-paced environment that emphasizes teamwork and customer focus. The Food Service Manager is essential to upholding Hy-Vee's reputation by delivering exceptional service and innovative food options to customers. Applicants must be at least 18 years old and willing to undergo a pre-employment drug screen. This position not only demands strong managerial skills but also physical capabilities to perform medium work and maintain an active presence in the kitchen and dining areas. Overall, this role is ideal for committed professionals eager to contribute to Hy-Vee's mission of customer satisfaction and excellence in food service management.
Job Requirements
- Must be at least 18 years old
- High school diploma or equivalent
- One year of related or similar experience
- Must pass pre-employment drug screen
- Ability to perform medium physical work including lifting up to 50 pounds
- Ability to perform physical activities such as climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions
- Ability to adhere to food safety and sanitation requirements
- Must adhere to company policies and store guidelines
- Ability to work in a fast-paced environment
- Must be punctual and reliable
Job Qualifications
- High school diploma or equivalent
- One year of related or similar experience
- Knowledge of food safety and sanitation encouraged
- Excellent hospitality and customer service skills
- Ability to solve practical problems and interpret instructions
- Ability to perform arithmetic calculations including fractions, decimals, and percentages
- Ability to guide people and provide basic direction
- Strong teamwork and communication skills
- Experience with inventory management and cost control
- Ability to plan menus and work with chefs
- Knowledge of safety and liquor regulations
- Ability to maintain professional appearance and workplace cleanliness
Job Duties
- Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store
- Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store
- Makes an effort to learn customers’ names and to address them by name whenever possible
- Assists customers by escorting them to products, securing products out of reach, loading or unloading heavy items, making note of and passing along customer suggestions or requests
- Answers the telephone promptly and provides friendly, helpful service including taking product orders
- Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment
- Reviews daily production list with department employees and assigns tasks for completion
- Ensures food display case product is rotated and replenished
- Scans the kitchen area for cleanliness, repairs, and safety issues and assigns tasks to kitchen staff
- Ensures proper staffing in kitchen department to handle customer needs
- Oversees food quality and presentation for all relevant departments
- Oversees inventory management
- Works with chefs to plan menus and purchase supplies
- Estimates food and beverage costs
- Supervises portion control to minimize waste
- Performs frequent quality checks
- Sets department standards for service and profitability
- Analyzes sales and trends, prepares ad projections and writes ads
- Coordinates marketing and special functions
- Monitors health, safety, and liquor regulation compliance
- Investigates and resolves food quality and service complaints
- Arranges for maintenance and repair of equipment
- Selects or creates menu items and sets prices based on cost analysis
- Directs hiring, training, and scheduling
- Enforces sanitary practices and food safety guidelines
- Handles customer issues professionally
- Maintains clean and neat work areas
- Adheres to company policies and guidelines
- Reports to work on time and as scheduled
- Assumes supervisory duties in managers' absence
- Assists in other store areas as needed
- Ensures competitive pricing
- Performs other related duties and special projects as required
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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