Food Service Manager

Preferred Hospitality, Inc. is a seasoned management company established in 1989 that operates Provider Contract Food Service and Market Broiler Restaurants. Over the decades, the company has gained significant experience in the competitive food service industry by developing and implementing exciting concepts, efficient systems, and quality food offerings. The company prides itself on its well-trained staff dedicated to meeting the unique challenges of on-site food service within various organizations. Preferred Hospitality, Inc. aims to not only meet but exceed expectations in food service through innovative approaches and a commitment to excellence.

Currently, Preferred Hospitality is seeking a food and hospitality-focused Service Manager who is passionate about quality food service and motivated to contribute to the company's vision of creating a world-class, nationally recognized collegiate dining program. This role demands a leader who can translate the vision of excellence into practical outcomes and build a motivated team that shares this commitment. The Service Manager will play a critical role in fostering a customer-centric environment that upholds high standards of service excellence and operational efficiency.

The ideal candidate will be instrumental in directing hourly employees, focusing on superior customer service through comprehensive training and ongoing development. This position supports operations management by providing strong leadership in front-of-house customer service, ensuring all staff are well-prepared and aligned with company standards. Responsibilities include delivering consistent staff training, managing the hiring and evaluation process, maintaining employee discipline, and ensuring that guest satisfaction is prioritized through rigorous internal controls.

A successful Service Manager maintains a dynamic work environment by managing conflicts and operational challenges decisively and efficiently. The role also emphasizes promoting positive communication within the team, inspecting employee appearance for uniform and hygiene compliance, and instructing staff on food service delivery and presentation. In addition to customer service oversight, the Service Manager will assist in food delivery and preparation as needed. This comprehensive involvement ensures smooth day-to-day operations and supports the overarching goal of delivering exceptional dining experiences.

This full-time role offers a competitive pay range of $20 to $24 per hour, reflecting the candidate's skills, experience, and contribution to the team. Preferred Hospitality provides an attractive benefits package, including immediate paid time off accrual, health and welfare benefits, and a monthly meal allowance, underscoring the company's commitment to its employees' well-being. Candidates are encouraged to submit their resumes for consideration and should note that Preferred Hospitality is an E Verify Employer. The Service Manager must be prepared to work up to 50 hours per week, including weekends and some holidays, and must have reliable transportation and strong people skills to succeed in this fast-paced environment.