Food Service Manager

Portland, OR, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Career Development

employee recognition

Job Description

LifeWorks Restaurant Group, an independently operated division of Aramark, is renowned for designing custom culinary solutions that elevate client amenities to an exceptional level. As a leader in the food service industry, LifeWorks focuses on creating unique, sensory dining experiences that enhance company culture. Their approach is holistic, encompassing space design, service delivery, and marketing of the final branded food product, ensuring every detail contributes to an unforgettable experience for guests. LifeWorks operates with a forward-thinking mindset, embracing innovation and personalized service that aligns with the evolving needs of its diverse client base. Its affiliation with Aramark, a global leader serving millions daily across 15 countries, provides extensive operational expertise and resources, offering employees a professional environment rich in growth opportunities.

The Food Service Manager position at LifeWorks is a high-impact role that involves overseeing a busy café in a fast-paced, high-volume setting. This role requires managing a large team of 35 staff members who prepare and serve freshly made meals from a diverse and dynamic menu. The Food Service Manager is responsible for all aspects of daily operations including labor management, adherence to safety and sanitation standards, and ensuring a superior guest experience marked by consistency and high service standards.

The successful candidate will apply Aramark's coaching model to develop team members, lead daily briefings, and enforce operational excellence. Monitoring financial performance through P&L statements and adopting key company metrics is vital to achieving profit goals and maintaining cost control. This leadership role also requires proactive client relationship management and effective communication to meet and exceed client expectations. Overall, this position is ideal for someone who thrives in dynamic environments, enjoys mentoring a team, and is driven by delivering exceptional food service and operational outcomes.

Job Requirements

at least 1 year of relevant experience
at least 1 year of management experience
bachelor's degree or equivalent experience preferred
strong interpersonal skills
ability to maintain effective client and customer rapport
ability to provide excellent customer service
ability to collaborate with other departments
able to lift, carry, push or pull up to 50 lb
ability to stand for long periods

Job Qualifications

requires at least 1 year of experience
requires at least 1 year of experience in a management role
bachelor's degree or equivalent experience preferred
strong interpersonal skills
ability to maintain effective client and customer rapport for mutually beneficial business relationships
ability to demonstrate excellent customer service using Aramark's standard service model
ability to maintain an effective working relationship with other departments for a unified food service experience
requires occasional lifting, carrying, pushing, and pulling up to 50 lb
must be able to stand for extended periods of time

Job Duties

use Aramark's coaching model to engage and develop team members
reward and recognize employees
ensure individual and team performance meets objectives and client expectations
plan and lead daily team briefings
ensure safety and sanitation standards in all operations
identify client needs and communicate operational progress
ensure the completion and maintenance of P&L statements
deliver client and company financial targets
adopt all Aramark processes and systems
understand performance metrics, data, order and inventory trends
educate teams on key levers to improve margins
bring value through efficient operations, appropriate cost controls, and profit management
follow the Operational Excellence fundamentals by meeting and maintaining food and labor initiatives
ensure entire team is trained and able to implement
supervise team regarding production, quality and control
maintain a safe and healthy environment for clients, customers and employees
follow all applicable policies, rules and regulations including safety, health, wage and hour
lead the front of the house of the dining operation in conjunction with the Food Service Director
plan, direct, and coordinate food service activities to deliver a finished product to the customer